Experience

Helio Health, Inc.

• United States
• Mental Health Care
• 200 - 300 Employee

• Inpatient Division Director

  • Oct 2020 - Present

  Leadership of the Inpatient Division of Helio Health, comprised of OASAS-regulated facilities in Onondaga, Broome and Monroe counties. Responsibilities include: o Strategic planning, budget development and management. o Establishing and meeting quality and utilization metrics for division. o Ensuring program compliance with OASAS regulations. o Preparing programs for OASAS audit. o Collaboration with CQI team on quarterly program audits. o Member CQI Committee, Incident Review Committee, and Compliance Committee. o Incident reporting and investigation. Justice Center mandated reporter. o Standardization of processes and procedures across the inpatient division. o Building and strengthening relationships with State, County and community partners. o Direct supervision of program Service Directors. o Staff and leadership development. o Quality improvement initiatives for division. o Trauma-Informed Resilience-Oriented Care Core Implementation Team o Crisis Intervention and Emergency Response. o OASAS and County reporting. Show less



SUNY UPSTATE MEDICAL UNIVERSITY HOSPITAL

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Team Lead - Adult Medicine

  • Jan 2019 - Oct 2020

  Responsible for daily oversight as well as short and long-term improvement in operations quality and efficiency for the Upstate Adult Medicine Clinic. Achievements to date include: * Implementing new policies and procedures aimed at closing the referral loop in 90 days or less to eliminate backlog and ensure process efficiency and timely patient care. Since implementation the number of outstanding/active referrals has dropped from over 1000 to under 500 (daily count), in a clinic that generates 170-250 unique referrals per week. * Worked with IMT to develop an Adult Med Social Work queue, orders, and SW pool to improve the tracking of utilization and need for social work in the adult medicine department. * Collaboration with embedded pharmacy and behavioral health teams. * Established in-room check-out process for patients requiring translation services * Collaboration with payors to identify gaps in care, creating opportunity for improved patient outcomes and additional revenue for the clinic. * Ensuring proper training and clear expectations for staff. * Ongoing QI projects aimed at improving efficiency and effectiveness of clinic operations and patient care. Interim Project Manager for PCMH - leading the ambulatory-wide transition to 2017 and NYS standards, and successful annual reporting for ongoing recognition. Project Lead for successful CNYCC Innovations Fund Grant application. Now Program Lead, including oversight of program development and implementation, coordination with community partners, contracting, quarterly reporting, and budget management and oversight. Collaboration with small team of upper-level management to development and implementation of a VBP/Population Health Management team. Member of the Upstate DSRIP Workgroup. Co-Chair Ambulatory Team Lead Workgroup. Show less



Catholic Charities of Onondaga County

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director Of Health Services

  • Jun 2014 - Jun 2018

  •Development and oversight of Refugee Health Services Program •Development and coordination of relationships with state and local government, clinical, and community partners, and tracking relevant policy changes on a state and federal level. •Advocacy aimed at systems and policy level changes and initiatives to serve the needs of vulnerable individuals and communities. •Development and oversight of Catholic Charities Children's Health Home Program, serving vulnerable children and families with chronic physical, behavioral health, or trauma. •Analyses and reporting of program data, budget development and tracking, grant reporting, and compliance with state and federal guidelines. •Instructor for Refugee Health in Our Community, a community health elective offered through Upstate Medical University and Syracuse University (Spring/Fall 2018). Show less