Experience

Interstate Optical

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Rx Data Entry Professional

  • Mar 2018 - Present

  ● Compute written prescription orders, various insurance prescription orders in compliance with allowed services and prep order for the next department ● Match frames to correct jobs and ensure frame compatibility to lens requirements ● Label all work accurately ● Manage email approvals for Safety jobs and send jobs to be started once approved ● Maintain acceptable accuracy numbers for reports ● Communicate order issues with customer service to ensure job completion within timely manner ● Reprocess jobs when changes or updates to orders are made ● Assignments in other departments as needed Show less



Hilton Reservations Worldwide

• Hospitality
• 100 - 200 Employee

• CSR

  • Sep 2015 - Aug 2017

  • Demonstrate self management skills by arriving and departing on time for work on a daily basis • Process own payroll and times to ensure my time is accounted for • Repetitive work environment • Willingness and ability to up-sell additional packages that would meet guest needs • Inbound reservation sales for guest located around the world • Educate and advise guest of hotel policies and procedures • Excellent listening skills with the ability to acknowledge the guest needs and anticipate their wants Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Respresentative

  • Oct 2012 - May 2015

  Teamwork orientated, with mentoring skills and a willingness to help others Tolerance for repetitive work in a fast-paced, high production work environment Personal attributes that include reliability, professionalism, ability to work independently, positive attitude, and ability to remain calm in stressful situations Flexibility in accepting schedule changes Excellent Customer Service skills and ability to resolve customer issues. Assist customers with troubleshooting and billing issues. Excellent listening skills with the ability to acknowledge the customer issue, display empathy and concern over their problem, analyze the root cause and reassure the customer of resolution. Ability to multi-task. Strong oral and written communication skills. Excellent computer skills; ability to navigate multiple screens and programs. Flexibility/adaptability. Willingness and ability to up-sell additional features and services to existing customers to generate revenue for our client. (no commissions offered for this) Problem solving skills, ability to think outside the box. Show less



Aetna

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service for Medicare

  • Aug 2011 - Oct 2012

  Answer questions and resolve issues based on phone calls from members, providers, and plan sponsors. Explain member’s rights and responsibilities in accordance with contracts. Processes claim referrals, new claim handoffs, nurse reviews, complaints. Educate providers on self-service options. Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals. Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management. Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary. Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received Show less



StarTek

• China
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Feb 2008 - Jan 2010

  Tracks and reports performance of individual employees, Team Leaders, and groups as a whole. Audits and observes coaches to ensure coaching is effectively provided and documented. Ensures call volume forecasted is met on an hourly, daily, weekly, and monthly basis. Ensures client KPI’s are met or exceeded. Measures, reports and communicates revenue and service level goal attainment on a daily, weekly, and monthly basis for individuals, groups and the call center overall. Trains direct reports to ensure efficient operations. Brainstorms ideas and processes to maximize call center operations. Acts as client contact for assigned account/s in the absence of Site Manager. Provides support and resource backup to Senior OM. Many other duties and other duties as assigned. Show less



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CSR

  • Aug 2003 - Jan 2008

  Taking calls for complex business customers. Achieve and maintain set sales quotas on a monthly basis. Attend any training and or meetings as a SBSC Rep. Maintain high evaluation scores in accordance with BCAC Standards. Place orders for business customers, answer any inquires about billing Have been trained in the following programs, SOE, NIBS, CRB, SPICE, IDT, SSWEB, ASOS, LIGHTBRIDGE, CIRAS, TSO, CLAS, SCORE, switch access, and many others to complete and assist my customers request. Complete all duties as a Business Representative in a timely and professional manner. Trained in General Care, SBSC, Data, Centrex, Long Distance Sales and DSL Sales and Wireless. Show less



Comfort Inn & Suites

• United States
• Hospitality
• 1 - 100 Employee

• Desk Clerk

  • Mar 2003 - Jul 2003

  General office duties, including coping, filing, answering multi-line phone system, PBX. Ensure guest satisfaction while on shift. General check-in and out procedures. Ran shift reports to safeguard against shortages during my shift. I had to leave this job abrubtly due to an emergency in Ohio and I had to move back up to Ohio. General office duties, including coping, filing, answering multi-line phone system, PBX. Ensure guest satisfaction while on shift. General check-in and out procedures. Ran shift reports to safeguard against shortages during my shift. I had to leave this job abrubtly due to an emergency in Ohio and I had to move back up to Ohio.



AmeriHost Inn

• United States
• Hospitality

• Assistant General Manager

  • Jan 1999 - Jan 2002

  Assist General Manager in successful operation of entire facility. Hire, Supervise, and discipline staff of 12 - 15 employees. Assist Manager in reconciling accounts payable and accounts receivable ledgers. Perform daily banking. Work in conjunction with General Manager to create and market promotional rates and packages. Lead by example, oversee and evaluate training of Front Desk/Guest Service Associates. Maintain scheduling of associates to ensure all desk hours are covered 24 hours a day and 365 days a year. Work in conjunction with General Manager in training staff on new policies and procedures. Show less