Adjunct Lecturer

• Apr 2023 - Present

Institute of Health Policy, Management & Evaluation (IHPME). Co-teaching: Strategic Management of Quality and Organizational Behaviour in Health Services Organizations Institute of Health Policy, Management & Evaluation (IHPME). Co-teaching: Strategic Management of Quality and Organizational Behaviour in Health Services Organizations

Senior Consultant - Healthcare Solutions, Management Consulting

• Nov 2022 - Present

Quality Improvement Specialist

• Sep 2021 - Nov 2022

• Co-led Plan-Do-Study-Act (PDSA) cycles to evaluate efficiency, experience and cost of a novel 2-Day Care model for the Chemotherapy Clinic• Co-led Quality Board Evaluation and environmental scan across the organizationo Interviews with stakeholders across the organization including frontline staff, managers and directors to understand the current state of quality boards and huddles. Thematic analysis completed and recommendations shared with a member of the senior leadership team.• Driver for further investigation into actively involving patients and their families in QI work to support people-centred careo Facilitated discussions to create standard process for the QI team to appropriately involve Patients in Co-design work• Leading Root Cause Analysis with Mental Health Team to identify root causes of high restraint use rates• Co-led Root Cause Analysis, Workflow mapping and co-design to, plan & implement e-solution for referrals to the Reactivation Care Centre• Co-led Stakeholder engagement with Emergency Department staff, physicians and patients to develop & implement real-time patient feedback surveys Show less

Clinical Team Manager: Community Vaccination Program

• Dec 2021 - Mar 2022

• Empathetic and supportive leader for 60 Clinical and Non-Clinical directly reporting members of the Vaccine Team including Project Managers, Nurses, the Administrative Support Team, Clinical Coordinators and Logistics Coordinators• Lead in collaboration with the North York Toronto Health Partners and Primary Care Physicians, the Plan and Implementation of all branches of the community vaccine program including: Homebound vaccination, Mass Vaccine Clinics, Community Clinics, Long term Care homes and Shelters.• Lead the development and continuous improvement of all Standard Operating Procedures and Clinical Workflows with a focus on staff and patient experience while also considering risk, safety and privacy • Effectively liaised with the Executive Leadership teams’ of both the hospital and the Ontario Health Team, Primary Care physicians and staff to execute the desired rollout within budget constraints across North York in a timely and safe manor• Lead the development and tracking of Key Performance Indicators (KPIs) for the program Show less

Administrative Coordinator, Patient Flow: Mobile Vaccination Team

• Mar 2021 - Sep 2021

• Responsible for day-to-day operations of clinic including flow, client escalations and, leading clinical and non-clinical staff; pre and post staff huddles, assignment, staff performance, resolution of conflicts and assistance with scheduling• Employ active listening to foster an environment in which the team collaborates and participates in continuous improvement • Ensure reporting of Adverse Events Following Immunization (AEFI) and safe monitoring and care of vaccine recipients• Effectively liaise with Corporate Communications team with regards to media and/or other sensitive matters as necessary Show less

Registered Nurse: Emergency

• May 2014 - Mar 2021

Casual Clinical Instructor

• Dec 2018 - Jul 2019

Intern

• Aug 2012 - May 2013

Nursing Tutor

• Oct 2011 - Apr 2012