Christina Hinson
Product Owner at Rooster Teeth- Claim this Profile
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Bio
Credentials
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Agile Software Development
LinkedInMar, 2022- Nov, 2024 -
Planning and Releasing Software with Jira
LinkedInMar, 2022- Nov, 2024 -
Agile Product Owner Role: Foundations
LinkedInFeb, 2022- Nov, 2024 -
Learning Jira Software
LinkedInFeb, 2022- Nov, 2024 -
Scrum: Advanced
LinkedInFeb, 2022- Nov, 2024 -
Scrum: The Basics
LinkedInFeb, 2022- Nov, 2024 -
Agile Foundations
LinkedInAug, 2021- Nov, 2024 -
UX Design: 2 Analyzing User Data
LinkedInApr, 2021- Nov, 2024 -
UX Design: 3 Creating Personas
LinkedInApr, 2021- Nov, 2024 -
UX Design: 4 Ideation
LinkedInApr, 2021- Nov, 2024 -
UX Design: 5 Creating Scenarios and Storyboards
LinkedInApr, 2021- Nov, 2024 -
UX Foundations: Multidevice Design
LinkedInApr, 2021- Nov, 2024 -
UX Foundations: Prototyping
LinkedInApr, 2021- Nov, 2024 -
Planning a Career in User Experience
LinkedInMar, 2021- Nov, 2024 -
UX Design: 1 Overview
LinkedInMar, 2021- Nov, 2024
Experience
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Rooster Teeth
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United States
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Movies, Videos, and Sound
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200 - 300 Employee
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Product Owner
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Sep 2021 - Present
Notable projects include managing Phase 2 of a complete overhaul of the internal CMS system used by Content Ops to upload videos and manage metadata, creating user personas and wireframes for a new sign up flow, and creating a new chat shopping feature that can be utilized during live-streamed shopping events.Support and maintain functionality across website, iOS, Android, Xbox, Apple TV, Fire TV, Roku, and Android TV apps. Responsible for prioritizing the backlog in JIRA, creating and accepting user stories.Develop documentation to lead UAT sessions for new features and bugs.Communicate changes of features and product to stakeholders to maintain expectations.Own the planning and scheduling of two-week sprints, ensuring the engineering team understands the product vision and goals while enforcing Scrum and Agile methodology.Collaborate with the Product Design Team when UX Research, wireframes, and user personas are needed on a project.Conduct interviews with users and stakeholders to gather requirements for new initiatives. Show less
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Customer Service Manager
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Feb 2020 - Sep 2021
• Collaborated with eCommerce, Events, Product, Content Operations and Community departments to ensure they're supported in achieving their goals.• Created and updated all documentation regarding processes, policies, and guidelines to provide better visibility for other departments.• Built and maintained data dashboards through Zendesk Explore to offer insight to partner departments, including trends and emerging issues.• Successfully migrated Zendesk instances twice in a 12-month period, while documenting the process for future changes.• Utilized A/B testing to determine if customer satisfaction was impacted by asking the user to cancel membership themselves, providing valuable user feedback through a cancellation survey. Show less
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Community Support Specialist
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Jun 2018 - Feb 2020
• Replied to customer inquiries through email and chat regarding the Store, FIRST memberships, viewing platforms, fan projects, games, and RTX/Live Events.• Maintained an average 96% Customer Satisfaction, by understanding the user perspective and aligning with their goals.• Trained Fullscreen employees on Rooster Teeth content and branding.• Took ownership of creating documentation of processes for future employees.
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Full Sail University
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United States
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Higher Education
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700 & Above Employee
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Relevant School Internet Marketing Projects
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May 2016 - Nov 2019
Created a public-relations campaign supporting community awareness for Rooster Teeth. Extensively researched current demographics and used the information compiled to determine specific, measurable business goals that had the potential to advance the business. Elements included Target Audiences, Messaging, PR Tools, Tactics & Spokespeople Developed an Intrapreneurial Business Proposal for Apple. Analyzed industry trends and consumer feedback which led to a compelling proposed internal innovation of AppleCare Phone Support. Diplomatic consideration was given to internal stakeholders when presenting the solution to management and peer employees. Show less
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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iOS Tier 2 Advisor
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May 2016 - Jun 2018
• Assisted users with resolving their issues while providing a great experience by being comfortable adjusting to the knowledge level of the user. • Created and implemented process documentation that resulted in a 76% decrease in callback from users needing to make an appointment at the Apple Store. • Mentored 7 employees through the Apple onboarding process. • Participated in the development and implementation of new call-logging software for Advisors. • Assisted users with resolving their issues while providing a great experience by being comfortable adjusting to the knowledge level of the user. • Created and implemented process documentation that resulted in a 76% decrease in callback from users needing to make an appointment at the Apple Store. • Mentored 7 employees through the Apple onboarding process. • Participated in the development and implementation of new call-logging software for Advisors.
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Best Buy
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Retail
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700 & Above Employee
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Project Specialist
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Feb 2013 - May 2016
• Executed deployment of new retail store designs. • Created move plans based on final vision of the store. • Maintained all documentation for the project and partnered with Store Management for sign-off each day and final project approval. • Executed deployment of new retail store designs. • Created move plans based on final vision of the store. • Maintained all documentation for the project and partnered with Store Management for sign-off each day and final project approval.
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Sales Lead
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Oct 2011 - Sep 2012
Coaching sales consultants, assisting customers, reviewing sales goals, creating SMART plans to achieve goals. Coaching sales consultants, assisting customers, reviewing sales goals, creating SMART plans to achieve goals.
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Barnes & Noble, Inc.
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United States
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Retail
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700 & Above Employee
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Barista/Bookseller
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Jul 2007 - Apr 2012
Maintaining cleanliness of cafe, executing quick and efficient checkout while still delivering excellent customer service.
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Digital Sales Lead
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May 2010 - Sep 2011
Worked with customers to find the right digital product for them, helped with troubleshooting, and taught classes twice a week on using the device.
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Education
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2016 - 2019
Full Sail University
Bachelor’s Degree, Internet Marketing
Community
