Experience

Mineral Point Opera House

• United States
• Performing Arts
• 1 - 100 Employee

• Theater Manager

  • Nov 2021 - Present

  Mineral Point, Wisconsin, United States - Book events utilizing contracts, coordinating with artists, and managing the day of event operations such as coordinating volunteers, contractors, and hospitality. - Coordinate with customers to book rentals of the venue by informing them of the venue offerings, restrictions, and logistical considerations. - Recruit, train, and manage volunteers to staff various roles essential to successfully carrying out event operations, such as box office, sound and lighting engineers, and… Show more - Book events utilizing contracts, coordinating with artists, and managing the day of event operations such as coordinating volunteers, contractors, and hospitality. - Coordinate with customers to book rentals of the venue by informing them of the venue offerings, restrictions, and logistical considerations. - Recruit, train, and manage volunteers to staff various roles essential to successfully carrying out event operations, such as box office, sound and lighting engineers, and concession stand workers. - Work closely with the Board Treasurer to manage the point of sale system, box office management, concessions inventory, bill payments, and event settlements. - Oversee creation and distribution of promotional materials and advertising through print, radio, and social media, specifically managing the social media accounts of the Opera House. - Manage ticketing operations by inputting the event into Eventbrite, creating the webpage, and training volunteers on the process of operating the box office. - Work closely with the Board of Directors to continue goal setting and future planning. Show less



Taliesin Preservation

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Experience Manager

  • Jan 2019 - Nov 2021

  Spring Green, WI - Work as part of a team to analyze current tour offerings and either improve or create new opportunities for the public to engage with the site, such as Family Day and the Driftless Landscape Tour. - Manage group tour visits and lead efforts to attract new audiences and increase group tour business through marketing techniques and partnership building, including coordinating the Viking River Cruise group visits scheduled to begin in 2022. - Manage accessible and private tour visits… Show more - Work as part of a team to analyze current tour offerings and either improve or create new opportunities for the public to engage with the site, such as Family Day and the Driftless Landscape Tour. - Manage group tour visits and lead efforts to attract new audiences and increase group tour business through marketing techniques and partnership building, including coordinating the Viking River Cruise group visits scheduled to begin in 2022. - Manage accessible and private tour visits, working closely with visitors to provide a customized experience, and acting as an advocate within the organization to improve accessibility to the site for all visitors. - Organize the management of the daily Visitor Center operations by maintaining a deep knowledge of the organization, problem solving, coordinating staff, and addressing visitor questions or concerns. - Assisted in the organization and running of several different special events and programs, including Farm Dinners, private rentals, fundraising galas, and children’s summer camps. - Write and copy edit publications such as website text, blog posts, brochures, media kits, and more. - Employ problem-solving daily to appropriately handle a variety of visitor feedback received in person and over a variety of different platforms including social media, rating websites, and survey responses. - Works closely with preservation and maintenance staff to ensure pleasant hospitality to guests while also protecting the historic buildings. - Serves on the volunteer committee to build up the volunteer base, help to coordinate communication with volunteers, and identify ways to appreciate current volunteers.

• Landscapes Manager

  • Apr 2017 - Jan 2019

  Spring Green, WI - Supported the preservation, management, and interpretation of the agricultural, cultural, and natural landscapes of Taliesin and the Frank Lloyd Wright Visitor Center. - Researched historic resources to properly represent the historic plantings and landscape design, as well as research into modern best practices of landscape restoration and plant care. - Partnered with Preservation and Facilities managers on budget and project management. - Supervised support staff, interns, and… Show more - Supported the preservation, management, and interpretation of the agricultural, cultural, and natural landscapes of Taliesin and the Frank Lloyd Wright Visitor Center. - Researched historic resources to properly represent the historic plantings and landscape design, as well as research into modern best practices of landscape restoration and plant care. - Partnered with Preservation and Facilities managers on budget and project management. - Supervised support staff, interns, and volunteers, and participated in development and outreach initiatives that further the goals of the organization. - Coordinated the successful installation of the Welsh Hills hiking trail in partnership with the Ice Age Trail Alliance and Driftless Area Land Conservancy. - Coordinated outreach efforts in recruiting new volunteers by attending trade shows and agreeing to speaking engagements.

• Tour Guide

  • May 2016 - Nov 2017

  Spring Green, WI - Served as the main point of contact for many visitors to Frank Lloyd Wright's Wisconsin home estate. - Researched Frank Lloyd Wright's life in order to lead informative, entertaining, and safe tours of the historic buildings.

• Landscape Coordinator

  • Oct 2016 - Apr 2017

  Spring Green, WI - Looked at ways visitors experience the landscape and worked to enhance their perception through environmental conservation, historic preservation, public access, and general maintenance. - Researched historic plantings and created a file database of historic photographs.

• Interim Programs Coordinator

  • Nov 2016 - Jan 2017

  Spring Green, WI Assisting the Programs Manager with tasks such as: - Preparing the schedule of events for the coming year - Planning day-long programs for students, families, and adults. - Preparing long-term planning documents.

• Interpretive Trail Development Intern

  • Jun 2016 - Oct 2016

  Spring Green, WI This internship worked to develop hiking trails through the historic Taliesin estate and educational programming highlighting the natural, cultural, and agricultural landscapes. Work with partner organizations skilled in hiking trail building resulted in an agreement and project plan for hiking trail construction. Major accomplishments included a successful partnership with the Ice Age Trail Alliance and creating short walking tours focused on the landscape as part of the Farm Dinner program… Show more This internship worked to develop hiking trails through the historic Taliesin estate and educational programming highlighting the natural, cultural, and agricultural landscapes. Work with partner organizations skilled in hiking trail building resulted in an agreement and project plan for hiking trail construction. Major accomplishments included a successful partnership with the Ice Age Trail Alliance and creating short walking tours focused on the landscape as part of the Farm Dinner program. This role also resulted in gaining knowledge of landscape maintenance and preservation of a historic site.



MIM, Musical Instrument Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Guest Service Representative

  • Jan 2016 - May 2016

  Phoenix, Arizona Area MIM displays instruments from the world’s countries and territories. Most displays are enhanced by state-of-the-art audio and video technologies that allow guests to see the instruments, hear their sounds, and observe them being played in their original contexts. A Guest Service Representative is responsible for greeting guests and informing their experience within the museum, in person and on the phone, in a friendly, professional, and courteous manner. Other duties included, selling… Show more MIM displays instruments from the world’s countries and territories. Most displays are enhanced by state-of-the-art audio and video technologies that allow guests to see the instruments, hear their sounds, and observe them being played in their original contexts. A Guest Service Representative is responsible for greeting guests and informing their experience within the museum, in person and on the phone, in a friendly, professional, and courteous manner. Other duties included, selling admission tickets to the museum as well as performances held in the museum and informing guests about membership opportunities. Show less



Frank Lloyd Wright Foundation

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Tour Guide

  • Nov 2015 - May 2016

  Scottsdale, AZ The Frank Lloyd Wright Foundation oversees the preservation of Frank Lloyd Wright’s winter home Taliesin West in Scottsdale, Arizona. Tour Guides are responsible for leading tour groups of various sizes through the site, informing visitors about the history of Frank Lloyd Wright's life, the architecture of the buildings, and the architecture school that is still on site today. Guides also answer any questions visitors may have and maintain the sale of tickets for tours.



U.S. Forest Service

• United States
• Government Administration
• 700 & Above Employee

• Tallac Historic Site Intern

  • May 2015 - Oct 2015

  South Lake Tahoe, California The Tallac Historic Site is located in South Lake Tahoe, California and includes interpreted historic summer homes from the late 19th and early 20th century, interpretive trails, and museum. This internship was designed to allow for hands on experience in every aspect of running a historic site and museum. The role within the site is as a summer long Forest Service volunteer. The partner non-profit has recognized the vast contributions of a young professional and has provided a living stipend… Show more The Tallac Historic Site is located in South Lake Tahoe, California and includes interpreted historic summer homes from the late 19th and early 20th century, interpretive trails, and museum. This internship was designed to allow for hands on experience in every aspect of running a historic site and museum. The role within the site is as a summer long Forest Service volunteer. The partner non-profit has recognized the vast contributions of a young professional and has provided a living stipend. Duties included assisting in the maintenance of the buildings and grounds, serving as a point of reference to the public, research, and assistance with archaeological projects conducted by the Forest Service staff. Show less



Erie and Niagara Insurance Association

• United States
• Insurance
• 1 - 100 Employee

• Underwriting Support Clerk

  • Aug 2014 - May 2015

  Buffalo/Niagara, New York Area The Erie and Niagara Insurance Company writes insurance policies for property owners in New York State. This role within the Erie and Niagara Insurance Company was to input data and edit forms to be sent out to customers and insurance agents.



Darwin D. Martin House

• Volunteer Chaperone

  • 2010 - 2015

  Buffalo/Niagara, New York Area The Darwin Martin House is a historical house in Buffalo, NY from the early 20th century. The home is currently under construction to correctly portray how the house would have appeared when it was first built. I have volunteered when possible to assist in giving tours through the property and with a research project. Skills gained: • community outreach: interacting with the community and sharing information about the house with them, as well as being aware of their activities within the… Show more The Darwin Martin House is a historical house in Buffalo, NY from the early 20th century. The home is currently under construction to correctly portray how the house would have appeared when it was first built. I have volunteered when possible to assist in giving tours through the property and with a research project. Skills gained: • community outreach: interacting with the community and sharing information about the house with them, as well as being aware of their activities within the house to ensure its preservation • communication: effectively communicating to the visitors how to act appropriately within the house and providing historical information • research: independently carry out a research project on visitor surveys within historic environments and varying online survey methods Show less



Museum of the Home

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Project Manager

  • Jan 2013 - May 2013

  London, United Kingdom This course was designed to teach its students about the visitor experience within a museum or historical site, as well as to teach about the management and operations of running such sites. During the second half of the course, a project was completed to install and market an audio tour and family trail through the Geffrye Museum of the Home's period gardens. My role within the project was as the content manager, which oversaw the preparation to create and install the audio and family tours as… Show more This course was designed to teach its students about the visitor experience within a museum or historical site, as well as to teach about the management and operations of running such sites. During the second half of the course, a project was completed to install and market an audio tour and family trail through the Geffrye Museum of the Home's period gardens. My role within the project was as the content manager, which oversaw the preparation to create and install the audio and family tours as well as editing any written material for publication or to be graded by the professor of the course. Skills gained: • management: as the project's content manager, organizing the division of work, research, and regular meetings, keeping constant communication between group members, overseeing all work is done correctly and on time for deadlines • editing: reading over documents and fixing mistakes before they were published or given to the museum • visitor experience: using visitor surveys to tailor the content of the audio tour and design of our display panels to effectively engage the target audience Show less



Veolia North America

• United States
• Environmental Services
• 700 & Above Employee

• Office Assistant

  • Jun 2012 - Sep 2012

  Buffalo/Niagara, New York Area



Cornell University

• United States
• Higher Education
• 700 & Above Employee

• Membership and Special Events Intern at the Johnson Museum of Art

  • Aug 2010 - May 2012

  Ithaca, New York Area Worked with the Membership Coordinator to send mailings, organize member donation files (physical and electronic copies) and plan and run special events at the museum.