Experience

Nesto Software GmbH
• Germany
• Information Technology & Services
• 1 - 100 Employee
• Senior Customer Success Manager

  • Sep 2023 - Present


Inreal Technologies

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Customer Success Manager

  • Jun 2021 - Aug 2023

  - Responsible for the onboarding of new clients and overseeing the entire client life-cycle management - Providing product trainings in order to enable customers to realize the potential of the software - Trusted advisor developing a long-term partnership with the customer - Consistent monitoring of all accounts to ensure retention, mitigate at-risk accounts, and nurture the existing client accounts to promote growth - Creating new upsell & cross sell opportunities to drive the growth of the clients - Working across teams such as Product, Sales, Visual Team and Marketing by providing feedback and generating new product ideas - Internal Project Management by overseeing all client projects by ensuring high quality and deliveries on time Show less



Goethe-Institut e.V.

• Education Administration Programs
• 700 & Above Employee

• Key Account Manager B2B (FR/DE)

  • Mar 2020 - May 2021

• Intercultural Trainer

  • Nov 2019 - May 2021


etracker GmbH
• Sales Manager (International)

  • Aug 2015 - May 2020


Ipsos GmbH

• Germany

• Social Listening Lead EMEA

  • Apr 2012 - Jul 2015

  Overseeing the SMX Social Listening Business in EMEA, coordinating international projects, providing trainings for researchers & client service teams, product development, sales etc. SMX's mission is to provide global brands with new and innovative approaches to market research that focus on consumer engagement and social media research. Our solutions primarily focus on Communities and Social Listening. Overseeing the SMX Social Listening Business in EMEA, coordinating international projects, providing trainings for researchers & client service teams, product development, sales etc. SMX's mission is to provide global brands with new and innovative approaches to market research that focus on consumer engagement and social media research. Our solutions primarily focus on Communities and Social Listening.


NM Incite - A Nielsen / McKinsey Company
• Senior Research Analyst

  • Nov 2007 - Mar 2012

TNS Infratest
• Italy
• Advertising Services
• Research Internship

  • Apr 2011 - Oct 2011

Gambit Marketing & Communications
• Germany
• Advertising Services
• 1 - 100 Employee
• Marketing Internship

  • Dec 2010 - Mar 2011