Experience

BB&T

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Lending Non-Performing Loan Specialist III

  • Apr 2012 - Present

  Pull a passport daily to ensure documents were being generated and issued to the borrower in a timely fashion. Generate and send modification documents to borrowers following Freddie Mac and Fannie Mae Investor guidelines.Assist in the creation of a procedure guideline for generating documents.Log and file all documents received back from the borrower fully executed on proper spreadsheet and updating steps on MSP.QC all documents from all investors to ensure they are 100% accurate before having them bank executed. Have documents bank executed and scanned into the proper folders in LMS to ensure the processors can complete the modification and close out.Order checks and send documents that meet recording requirements to their specific county.Maintain an accurate tracking log of documents issued to county as well as borrowers.Correct any document issues that could prohibit the bank from getting the document recorded or receiving an MMP or MPG on the loan.Reissue documents to borrowers for execution if issues are found before/after recording. Communicate with First American (vendor) in regards to documents issued to borrower and or county as well as previous document concerns from prior vendors.Communicate with Novad and HUD in regards to partial claims and ensuring all documents completely executed are received by them and logged to avoid penalties and or fines.Communicate with NC Housing to ensure all modifications done are received executed properly and sent to NC Housing for recording purposes. Also assist in the creation/execution of all Lien Releases and Assignment of Mortgages from document creation to sending to HUD for execution and then to counties for recording purposes.



Uncle Bobs Self Storage

• Property Manager

  • Jun 2011 - Mar 2012

  Managed commercial properties, climate control storage spaces, standard storage spaces, moving truck, and parking spaces.Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.Conducted storage space tours for potential tenants and answered any questions.Collected and kept careful records of rental payments.Monitored and documented all income, including delinquencies.Created staff schedules in response to community needs.Conducted inventories of and delivered building supplies.Monitored common areas for cleanliness and safety.Compiled and conveyed all operational and financial data to the regional manager.Monitored all infrastructure and building expenses and reviewed and approved invoices.Maintained tenant relations with regular tenant visits and phone calls.



Seminole Hard Rock Hotel & Casino Hollywood

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Assistant Box Office Manager

  • Aug 2003 - Jun 2011

  Interviewed, hired and trained new quality ticket agents.Addressed all customer complaints or negative customer feedback immediately.Generated and distributed daily reports and order acknowledgments to appropriate personnel.Assisted in the opening and staffing of Hard Rock Live at the Seminole Hard Rock Hotel and Casino in Hollywood FL. Reviewed and approved billing invoices and expense reports for the Tour Management and Stage Runners.Collected and reported information on competitive activity during presentations from other venues in the area.Successfully managed the activities of 12 ticket agents in multiple locations.Created and implemented a complete box office manual that was reviewed and approved by Hard Rock CorporateHeadquarters.Handled Petty Cash for all Hard Rock Live needs due to rider/contract changes.Assisted in the re-opening of Paradise Live, a 450 seating venue.Worked Contracts and settlements with all tour management and production management before, during and afterevents.