Experience

NEW ALTERNATIVES, INC.

• United States
• 100 - 200 Employee

• Case Manager

  • Jun 2023 - Present



King's Kids Acadamy

• Seoul, South Korea

• Kindergarten English Teacher

  • Mar 2022 - Mar 2023

  Managed homeroom and after-school classes of up to 12, teaching phonics, vocabulary, reading, writing, listening, and speaking skills. Designed assignments, prompts, and role-plays, provided individualized support, tracked student progress, and prepared report cards. Managed homeroom and after-school classes of up to 12, teaching phonics, vocabulary, reading, writing, listening, and speaking skills. Designed assignments, prompts, and role-plays, provided individualized support, tracked student progress, and prepared report cards.



FARFETCH

• United Kingdom
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Nov 2020 - Mar 2022

  Communicate clearly and effectively to problem-solve for customers Answer a high volume of phone calls and emails Work directly with customers to fulfill exchanges, returns, refunds, and cancellation. Collaborate with a team of representatives and global operations Utilize programs such as SalesForce, Storm, Outlook, and Microsoft Office Trained in PCI compliance and HIPAA Communicate clearly and effectively to problem-solve for customers Answer a high volume of phone calls and emails Work directly with customers to fulfill exchanges, returns, refunds, and cancellation. Collaborate with a team of representatives and global operations Utilize programs such as SalesForce, Storm, Outlook, and Microsoft Office Trained in PCI compliance and HIPAA