Experience

Indian Hills Community College

• United States
• Higher Education
• 200 - 300 Employee

• Accounting Tutor

  • Sep 2012 - Present



Convoy Systems LLC

• Kansas City, Kansas

• OTR Truck Driver

  • Mar 2009 - Dec 2009

  Pick up and deliver freight in a timely and safe manner. Enter all required information into the QualComm system. Maintain proper records for DOT, including Log Books, Safety, Training, etc. Load and unload freight as necessary. Maintain the equipment and write up any deficiencies for repair. Pick up and deliver freight in a timely and safe manner. Enter all required information into the QualComm system. Maintain proper records for DOT, including Log Books, Safety, Training, etc. Load and unload freight as necessary. Maintain the equipment and write up any deficiencies for repair.



UMB Bank

• United States
• Financial Services
• 700 & Above Employee

• Item Processor

  • Aug 2006 - Mar 2009

  Prepare documents and checks for input into the bank system. Run batches into databases for processing on the ITRAN systems. Enter codeline, bank routing, account number and money amounts into the bank system, quickly and accurately. Reconcile batches to insure that they balance. Research any out of balance batches and make corrections for each batch as necessary. Processed reject items. Prepare documents and checks for input into the bank system. Run batches into databases for processing on the ITRAN systems. Enter codeline, bank routing, account number and money amounts into the bank system, quickly and accurately. Reconcile batches to insure that they balance. Research any out of balance batches and make corrections for each batch as necessary. Processed reject items.



HMSHost

• Food and Beverage Services
• 700 & Above Employee

• Bartender/Server

  • Sep 2003 - May 2004

  Primary responsibilities include the sale and service of beverage and food to guests. Adherence to operating policies and procedures. Cooperation, positive attitude, excellent communication skills and a thorough knowledge of beverage preparation, menus, specials and service techniques. Ability to communicate effectively with guests, fellow employees and management. Competently operate the computer/POS system. Maintain proper cash handling techniques. Ensure that all transactions are accurate and that the end of the day receipts are reconciled. Assist guests in responsibly consuming alcoholic beverages. Actively abide by the principles of the state liquor liability laws and practices. Possess a thorough knowledge of liquor, beer and wine products, as well as skills in mixology, garnish and service procedures. Encourage sales of appetizers and meals at the bar. Serve food items in a professional and timely manner with proper accompaniments. Maintain service quality and service systems as established by management. Complete necessary opening, operating and closing side work duties. Maintain a clean and safe work area. Perform all other duties and assignments as requested by management. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Analyst

  • Mar 2001 - Nov 2001

  I worked in the Business Technical Support Division. I received incoming calls from customers, who were having problems with their computers and/or their network. I first had to troubleshoot the problem, to determine if it was hardware or software related. If it was hardware related, I walked the customer through several tests to see if the unit would respond or if the device needed replacement. If replacement was needed, I put in and order for the correct part and had it shipped to the customer. If the issue was software related, then more thorough and detailed troubleshooting was required. I would run the customer through several tests, until I isolated what was causing the problem. Once the problem was determined, then I walked the customer through the correction process. If I was unable to correct the problem, I issued a work order and sent it to the Network Engineers. I coordinated between the Engineers and the customer. I made sure the customer was kept up to date on what was being tried, and given an estimated time of when the issue would be resolved. While on the phone with the customer, I was entering everything that was being said and tried into the system, so that we had a complete and accurate account of the troubleshooting session. Show less



Gateway

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• Technical Support Analyst

  • Nov 1999 - Feb 2000

  I worked in the Business Technical Support Division. I received incoming calls from customers, who were having problems with their computers and/or their network. I first had to troubleshoot the problem, to determine if it was hardware or software related. If it was hardware related, I walked the customer through several tests to see if the unit would respond or if the device needed replacement. If replacement was needed, I put in and order for the correct part and had it shipped to the customer. If the issue was software related, then more thorough and detailed troubleshooting was required. I would run the customer through several tests, until I isolated what was causing the problem. Once the problem was determined, then I walked the customer through the correction process. If I was unable to correct the problem, I issued a work order and sent it to the Network Engineers. I coordinated between the Engineers and the customer. I made sure the customer was kept up to date on what was being tried, and given an estimated time of when the issue would be resolved. While on the phone with the customer, I was entering everything that was being said and tried into the system, so that we had a complete and accurate account of the troubleshooting session. Show less



J.B. Hunt Transport Services, Inc.

• United States
• Truck Transportation
• 700 & Above Employee

• Dispatcher-Truck Driver - OTR, Regional, Local, Dedicated & Team.

  • Sep 1995 - Nov 1998

  I was responsible for the safe operation of a semi-truck and trailer. I picked up freight from shippers, verifying the correct loading procedures and Bill of Lading information for the shipment. I then transported the load, following all DOT Rules and Regulations, and keeping accurate logbooks. Upon arrival at the Receiver, I verified the freight was intact and no damage had happened during transit. Once delivery was complete, all documents had to be verified and sent to the company. Dispatcher - I was responsible for over 200 drivers on nights and weekends. I handled the local fleets for St. Louis, Denver and Kansas City. I determined how best to use the local drivers I had, to ensure the timely pickup and delivery of all loads.Retrieved and relayed all required information pertaining to the loads, so the drivers were able to pick up and deliver their loads on time. I worked with logistics and marketing, to ensure that all loads were covered. I handled all calls from shippers or receivers and assisted them with any problems, they might have with the loads, drivers, etc. Show less



Internal Revenue Service

• United States
• Government Administration
• 700 & Above Employee

• Remittance Perfection Clerk

  • Nov 1989 - Aug 1995

  In this position I was responsible for all aspects of the cash handling department. Documents and checks from the mail room had to be sorted as to type (1040, 1040A's, etc). If documents were missing information or needed researching they were sent to the perfection area. I received the documents and checks needing information. I researched the accounts to gain the correct information (ie. EIN'S, SSN'S), so the documents and checks were accurate and ready to be processed. I batched and sorted the documents and checks according to type (ie. Lock Box, RPS I, RPS II), and bundled them in preparation for processing through RPS. Once the documents and checks were processed, I had to verify that the information entered into the computer for each batch was accurate. Documents were then coded and sent on into the pipeline for further processing. Checks were run through a check processing machine or hand encoded with money amounts and batch information, so they were ready to be sent to the bank. All batches were reconciled against a computer run at the end of the night. These were also reconciled against a check processing run, to verify the bank statements were correct and the correct amount of money was in the deposit for the bank. Any errors, were written up separately and entered into the RPS system and a secondary run was made. This again was verified for accuracy. An average night we would process 50,000 documents and between $100 million to $500 million dollars in bank deposits, during peak season. I was also responsible for filling in for the work leader, training new hires and giving tours of the unit. Show less