Account Manager

• Sep 2022 - Present

Account Manager

• Jan 2021 - Jul 2022

Business Development Consultant

• Feb 2020 - Jan 2021

The Sift Digital Trust & Safety PlatformTM uses real-time machine learning to accurately predict which users businesses can trust, and which ones they can’t. The upshot? Consumers know which companies they can entrust with their personal and financial information. And businesses can customise each user's experience based on their trust score – which leads to more revenue, higher conversion rates, and less fraud and abuse.

Strategic Business Development Consultant

• Apr 2019 - Jan 2020

Supporting the Enterprise Account Management team working on the company’s global strategic accounts through qualifying both inbound and outbound opportunities. Directly contributing to account and revenue growth through collaborating with Account Managers on outbound campaigns and targeted prospecting via Cold Calls, Email campaigns, LinkedIn In-mails and Video Prospecting. Utilizing strong relationship management skills with existing customers in order to increase account revenue via upgrades and add-ons along with positioning the existing relationship to expand into new teams and divisions within the global account. Proactively maintaining product knowledge and understanding of product to best position value to the customer. Consistently above quota and ranked within the top of the team for 2019.

Social Media Specialist

• Apr 2018 - Mar 2019

Cartrawler as a Social Media ExecutiveProtecting the company’s online brand and reputation through the management of the company’s social and online review accounts including FB, Twitter, Instagram, Trip Advisor etc. Handling communications with both customer and partners through various channels. Contact point for Executive Team members for escalations and PR cases Curating content for marketing and sale campaigns for internal brands. Managing the internal brand’s loyalty program. Assisting our internal trainer through the creation and facilitation of learning material both in classroom and eLearning, for on-boarding and up-skill of agents and team managers. Identified areas for improvement, created and rolled out new team processes which resulted in higher CSAT scores, lower response times and a more streamlined approach for our team.

Sales Advisor

• Apr 2017 - Mar 2018

Customer Operations Specialist

• Jun 2016 - Mar 2017

Assisting customers with issues and queries through channels such as phone, chat and email in a fast paced environment. Consistently exceeded KPI’s and set targets set by management – handling times and number of contacts. Utilizing communication, analytical and active listening skills to ensure all customer needs where met. Excelled in dealing with customers inquiries and showed strong persuasive skills through upselling of additional company products and handling difficult customer complaints. These skills where recognized and resulted in being asked to move to our dedicated sales team.

Senior Student Ambassador

• Sep 2013 - Jun 2016

Coordinating the ambassador program included some of the below responsibilities - Curated on boarding training for new ambassador recruits - Facilitated training to new and tenured ambassadors - Mentored and coached the ambassadors to achieve the University values - Handled and monitored scheduling - Created and delivered presentations to prospective students and faculty daily - Represented the University at functions and conferences After my first year in UCD I was selected to join the ambassador program having shown to embody the core values of the university, During my 3rd and 4th year I was appointed the senior ambassador being entrusted with additional tasks and responsibilities as listed above. This included training all new ambassadors through a bespoke module created by myself along with continuous coaching and mentoring throughout the year. I was extremely grateful to be awarded the title Ambassador of the year in my final year for my dedication and service to the program,