Experience

LingaTel GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Interpreter (French, Spanisch, Arabic, English - German)

  • Jul 2019 - Present

  -Translate French, Spanish, English or Arabic (Levantine Dialect) to German and vice versa for German authorities by phone-Show empathy and calm in difficult situations -Manage the conversation explaining cultural differences to the consultant or the foreigner if needed -Translate French, Spanish, English or Arabic (Levantine Dialect) to German and vice versa for German authorities by phone-Show empathy and calm in difficult situations -Manage the conversation explaining cultural differences to the consultant or the foreigner if needed



italki

• Spain
• Internet Marketplace Platforms
• 700 & Above Employee

• Language Instructor (German and French)

  • Jan 2017 - Present

  Please have a look at my teacher profile: https://www.italki.com/teacher/3590147/germanhttps://www.italki.com/teacher/3590147/french Please have a look at my teacher profile: https://www.italki.com/teacher/3590147/germanhttps://www.italki.com/teacher/3590147/french



Ten Lifestyle Group

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Lifestyle Manager for Switzerland (Swisscard Centurion)

  • Jan 2016 - Apr 2018

  Developed a exact understanding of members’ lifestyle needs, interests and requirementsEstablished clear, detailed and thorough briefs from membersManaged customer requests on the phoneResearched the best options to meet and exceed the lifestyle requirements of the memberWent above and beyond members’ requestsProactively offered tailored lifestyle suggestions to members to maximise the value they get from the serviceActed as an advisor and advocate to member and colleagues to facilitate good effective communication, including any required translating of responses to memberEnsured members’ expectations are managed within the agreed deadlinesEnsured quality information is held on members’ profiles including their personal preferencesWorked with the member satisfaction ambassador to resolve customer complaints



LARM de Mexico, S.A. de C.V.

• Relocation Consultant

  • Feb 2014 - Dec 2014

  Improved international relations Find neighborhoods, residences and schools/childcare for the transferees relevant to their needs and priorities, coordinating with different providers to provide optimum serviceReview lease agreements, negotiate with landlords, suppliers and other agents to secure the most efficient service for the clientPrepare and follow-up initial calls, agendas, presentations, conference calls and weekly status reports for the clientProvide interpretation services, accompanying transferees and their families to house viewings, bank account openings, immigrations services, doctors appointments, familiarizing them with their new neighbourhood and home countryMeet deadlines and associate well with clients to ensure that the relocation process works to fit their requirements, but above all, be sensitive to their needs both personally and professionally



PET Sprachen Munich

• Language instructor and translator for German, French, Spanish

  • Sep 2009 - Dec 2013

  Taught at all levels group and one-to-one in school and in company (Sandoz I./Telefonica/EON/Gore)Advise senior business executives from Middle East, France and South America to help with their integration through language experience and intercultural understanding Organize social events increasing customers‘ confidence in using the language activelyDeveloped the business and presentation of the school especially for Middle East clientsTranslated and adapted webpage and advertising flyer into arabicConvinced new clients of our service and teaching concept Created a virtual learning community engaging clients in a more proactive learning approach Improved learning strategies and efficient use of daily timeIntegrate electronical learning programs in customers‘ daily lifeEnhanced significantly the coordination of the languages courses, organizing and rearranging appointments by using creative tools to meet the challenging time scedule of most clientsWas specifically entrusted to adress customers with learning difficulties and was able to get many of these clients successfully back into the learning process and helped them regaining their confidence



Goethe-Institut e.V.

• Education Administration Programs
• 700 & Above Employee

• Language Instructor

  • Oct 2011 - Nov 2011



MAVIG GmbH

• Germany
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service / Sales and Export Executive France/Middle East

  • Feb 2009 - Aug 2009

  Optimized use of budget Negotiated pricing with the trading partnersEnsured the timely and safe delivery of goods Provided quality service to customers and associatesResponded to all customer enquiries timely and professionally Anticipated client needs by always providing up todate information about the product, the availability or the status of orders ensuring a enduring business relationship Optimized use of budget Negotiated pricing with the trading partnersEnsured the timely and safe delivery of goods Provided quality service to customers and associatesResponded to all customer enquiries timely and professionally Anticipated client needs by always providing up todate information about the product, the availability or the status of orders ensuring a enduring business relationship



Brainlab

• Germany
• Medical Equipment Manufacturing
• 700 & Above Employee

• Customer Service / Sales and Marketing Executive France/Middle East

  • Sep 2008 - Feb 2009

  Demonstrated exceptional problem solving and analysis abilitiesStrived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issuesWorked closely with the district managers and field engineers to identify customer needs and customized packages and servicesFacilitated the receipt of customer payment in time and reduce overdue Accounts ReceivableDeveloped, maintained and strenghtened business relationship with clients Organized in-house-visits, local events and workshops, ensuring customers were satisfied with every part of their stay, from initial greeting through order completionPerformed order management duties on an accurate and timely basis, from order entry up to on-time delivery Demonstrated a talent for communicating effectively with customers from diverse backgrounds



Deutsche Lufthansa AG

• Flight Attendant (First Class)

  • Mar 2006 - Jul 2008

  Achieved highest grade in client service evaluation each year employedFor the Ability to make passengers feel welcome; recognizing their wishes in advance and poviding an outstanding service with a definate personal touchTranslated Lufthansa‘s Quality and Service vision into daily passenger interaction demonstrating a keen eye for detailsDealt with challenging passengers and situations politely but firmlyWorked with passengers from different cultures and backgrounds in an open minded and professional manner