Experience

Gladstone Regional Council

• Australia
• Government Administration
• 100 - 200 Employee

• Senior Rates Officer

  • Jul 2019 - Present



BANANA SHIRE COUNCIL

• Australia
• Government Administration
• 1 - 100 Employee

• Rates Coordinator

  • Jul 2017 - Jul 2019

  • Coordinate, lead and maximise the performance of the Rates team • Coordinate the maintenance of corporate rating and property records, to ensure data integrity and currency • Effectively coordinate and monitor customer service requests and complaints through effective questioning, negotiation and conflict management to ensure an acceptable outcome • Verify and authorise completed rate searches • Coordinate the collection of data, issue and verification of billing runs including Supplementary Rate Notices and Water Consumption • Coordinate debt recovery processes in accordance with statutory legislation and Council policies and procedures • Undertake monthly reconciliations of all rates sub-ledger • Prepare accurate and timely financial reports for management and Council meetings • Assist senior finance staff in preparation of financial reports, budgets, management reports and statutory returns when required • Contribute to the promotion of the image of the Council and the maximisation of good public relations • Liaise with clients, other Council staff, the public, consultants, utility and government authorities • Work effectively as a team member to assist senior staff to continuously improve work processes, internal controls and develop new practices as required • Undertake routine administrative tasks as required by the position • Participate in training, exercises and response to Disaster Management and Recovery as required • Undertake other relevant duties as directed, consistent with skills, competence and training.



Mareeba Shire Council

• Australia
• Government Administration
• 1 - 100 Employee

• Rates Coordinator/Technical Officer

  • Jan 2014 - Jul 2017

  • Ensure that Council records in respect of the rates database and water usage are fully maintained in accordance with Council policy. • Development & construction of notices. • Maintain rates and meter database integrity. This may involve the use of GIS analysis spatial data/maps. • Process subdivision and land transfer applications and amalgamations. • Upload, maintain and reconcile valuation data. • Development and ongoing maintenance of the User Procedure Manual/s. • Provision of effective customer service. • Statistics reporting including information for inclusion in the Australian Bureau of Statistics. • Provision of report writing particularly using Council's Information Management System and associated reporting tools. • Making recommendations in respect of procedures, paper flow and processing controls in respect of all financial systems including internal control. • Other duties of a related nature to ensure the continued operations of Council.



Tablelands Regional Council

• Australia
• Government Administration
• 1 - 100 Employee

• Rates Technical Officer

  • Mar 2009 - Dec 2013

  • Ensure that Council records in respect of the rates database and water usage are fully maintained in accordance with Council policy. • Development & construction of notices. • Maintain rates and meter database integrity. This may involve the use of GIS analysis spatial data/maps. • Process subdivision and land transfer applications and amalgamations. • Upload, maintain and reconcile valuation data. • Development and ongoing maintenance of the User Procedure Manual/s. • Provision of effective customer service. • Statistics reporting including information for inclusion in the Australian Bureau of Statistics. • Provision of report writing particularly using Council's Information Management System and associated reporting tools. • Making recommendations in respect of procedures, paper flow and processing controls in respect of all financial systems including internal control. • Other duties of a related nature to ensure the continued operations of Council.

• Rates Supervisor

  • Mar 2000 - Mar 2009

  • Ensure that Council records in respect of the rates database and water usage are fully maintained in accordance with Council policy. • Development & construction of notices. • Maintain rates and meter database integrity. This may involve the use of GIS analysis spatial data/maps. • Process subdivision and land transfer applications and amalgamations. • Upload, maintain and reconcile valuation data. • Development and ongoing maintenance of the User Procedure Manual/s. • Provision of effective customer service. • Statistics reporting including information for inclusion in the Australian Bureau of Statistics. • Provision of report writing particularly using Council's Information Management System and associated reporting tools. • Making recommendations in respect of procedures, paper flow and processing controls in respect of all financial systems including internal control. • Other duties of a related nature to ensure the continued operations of Council.