Experience

Ohio Billing, Inc.
• United States
• Medical Practices
• 1 - 100 Employee
• Quality Assurance Specialist

  • Sep 2019 - Present


Securitas Electronic Security, Inc

• United States
• Security and Investigations
• 700 & Above Employee

• Midnight Shift Manager

  • Feb 2016 - Aug 2019

  Dispatcher, Sr. Dispatcher, Lead Dispatcher, and currently Midnight Dispatch Floor Manager, coordinated the communication for the Emergency Response Program (EMRT), team member for the Safety Week events, developed project management and leadership skills while meeting with my mentor, EMRT response person for the midnight shift, and complete the tasks within the EMC (Event Monitoring Center) which include but not limited to fire, medical, hold-up, burglary, and other event responses to ensure the safety and well-being of our clients through communications with clients, police, fire, medical personnel, FBI, U.S. Marshals, and various other agencies. Remote programming, network monitoring, building security, and personnel relations and payroll competition are also duties of the midnight/weekend manager duties. Show less

• Midnight Shift Lead Dispatcher

  • Aug 2010 - Aug 2019

  Answer incoming customer, technician, and law enforcement calls and respond as applicable along with record all actions taken for historical records. Respond to incoming alarm signals according to documented procedures and annotate each action for historical records. Review real time video and audio feeds, dispatch police, fire or guard service for response. Notify customer of alarm problems. Provide guidance to all employees. Make changes as needed in staffing to load ratios between the number of people handling alarm and phone volumes when manager is not present. Handle customer inquiries and complaints when needed. Assist with remote arming/disarming, bringing accounts live and basic programming when programmers are unavailable. Monitor and protect integrity of U.L. requirements for secured facility. Show less



Diebold

• Germany
• Individual and Family Services

• Sr. Dispatcher

  • Jul 2006 - Feb 2016

  Answer incoming customer, technician, and law enforcement calls and respond as applicable along with record all actions taken for historical records. Respond to incoming alarm signals according to documented procedures and annotate each action for historical records. Review real time video and audio feeds, dispatch police, fire or guard service for response. Notify customer of alarm problems. Provide guidance to all employees. Make changes as needed in staffing to load ratios between the number of people handling alarm and phone volumes. Handle customer inquiries and complaints. Assist with remote arming/disarming, bringing accounts live and basic programming when programmers are unavailable. Monitor and protect integrity of U.L. requirements for secured facility. Developing leadership, project management and management skills while meeting with my mentor; achieved Sr. Dispatcher status; On-the-Job Trainer; coordinated the communication for the Emergency Response Program (EMRT); team member for the Safety Week events; EMRT response person for the midnight shift. Show less



McDonald’s

• 1 - 100 Employee

• Shift Manager

  • Apr 2005 - Apr 2006

  Completed the management program for the shift management position, safety response coordinator for the restaurant, provided training and guidance to the afternoon and midnight shift, ensured customer service and food safety was at its best along with the time management and financial records were kept current and accurate Completed the management program for the shift management position, safety response coordinator for the restaurant, provided training and guidance to the afternoon and midnight shift, ensured customer service and food safety was at its best along with the time management and financial records were kept current and accurate



Alliance Police Department

• Dispatcher

  • Jun 2005 - Dec 2005

  Provided law, fire and medical dispatching for the Alliance and Knox Township area, clerical activities, data entry, and phone response on the afternoon and midnight shifts Provided law, fire and medical dispatching for the Alliance and Knox Township area, clerical activities, data entry, and phone response on the afternoon and midnight shifts



Safe Haven Child Care Home/Head Start

• Owner/Teacher

  • Aug 1989 - Apr 2005

  Provided quality child care for families in addition to an educational program tailored around each child’s development and growth, maintained updated records for Job and Family Service funding, Head Start funding, Community Action Food Program funding, and First Steps educational program, maintained compliance with rules and expectations of Job and Family Service Agency, Head Start agency, Community Action’s Food Program, and First Steps educational programming. Created an environment which is supportive of family needs and involvement and sought out resources for parents in need, provided a venue for family counseling, financial guidance, and child development and growth mentoring, created community involvement and commitment to the quality of child care initiatives through representation on congressional and house representations Show less



First American Savings and Loan

• Repossession Coordinator

  • Jun 1983 - Dec 1984

  Monitored 250 repossessions on average through the acquisition and resale progression and created monthly reports and statistics, worked with attorneys and sheriff departments to ensure timely response, scheduled contractor repairs and rental agreements for future developer resale Monitored 250 repossessions on average through the acquisition and resale progression and created monthly reports and statistics, worked with attorneys and sheriff departments to ensure timely response, scheduled contractor repairs and rental agreements for future developer resale