Experience

Credit Glory

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2022 - Present

  Manage and evaluate 30+ team support specialists in a busy web-based call center. Muti-tasking within several platforms and assisting with Supervisory calls. Team building and coaching team members throughout the day to help them achieve their highest qualities. Manage and evaluate 30+ team support specialists in a busy web-based call center. Muti-tasking within several platforms and assisting with Supervisory calls. Team building and coaching team members throughout the day to help them achieve their highest qualities.



KO Business Solutions

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Call Center Agent

  • Jan 2022 - Mar 2022

  Inbound call center agent for TPG for the pre-tax season rush for tax preparers, seasonal position. Inbound call center agent for TPG for the pre-tax season rush for tax preparers, seasonal position.



CaptionCall by Sorenson

• United States
• Telecommunications
• 400 - 500 Employee

• Dictation/Captioning Agent

  • Nov 2021 - Jan 2022

  Caption phone conversation in real time for the hearing impaired. Caption phone conversation in real time for the hearing impaired.



A.W. Companies, Inc. - Predictive Index

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Call Center Representative

  • Apr 2021 - Oct 2021

  Call Center Representative for a very busy inbound call center. Utilizing multiple platforms at the same time. Data entry and customer verification. Log entry for all calls for data accuracy and to track technical issues that may follow pattern. Call Center Representative for a very busy inbound call center. Utilizing multiple platforms at the same time. Data entry and customer verification. Log entry for all calls for data accuracy and to track technical issues that may follow pattern.



Comfort Inn

• United States
• Hospitality
• 700 & Above Employee

• Night Auditor

  • Feb 2017 - Mar 2021



CITGO

• United States
• Oil and Gas
• 700 & Above Employee

• Fuel Manager

  • Feb 2008 - Oct 2017



Check `n Go

• United States
• Financial Services
• 400 - 500 Employee

• Loan Representative

  • Apr 2015 - Sep 2016

  Qualify, Write, Process and Collect payday loans. Qualify, Write, Process and Collect payday loans.



Tom's Fuel Center

• Portland, Michigan, United States

• Assistant Manager

  • Oct 2011 - May 2015