Project Manager

• May 2022 - Present

Connections Specialist, Industry Services

• Sep 2021 - May 2022

Contact homeowners once they have submitted an inquiry to verify project details (contact is made via phone, email, SMS, and chat). Thoroughly discuss the project with the homeowner by asking open-ended questions about the specific needs of the project, timeline, and scope of work. Facilitate connection between the homeowner and the professional – first by explaining the project in detail to the professional to make sure they are a good fit for the project. Provide detailed notes in the administrative tool after each phone interaction to ensure the professionals receive any additional notes taken during conversation. Able to explain the Live Connections program in detail to homeowners. Carefully managed calendar with multiple phone appointments throughout the day. Show less

Bar Sales Representative

• May 2019 - Oct 2020

Engage with local and hotel guests to create unique and genuine experiences for a multimillion-dollar outlet. Represent the food and beverage outlets, selling the designated spaces and Renaissance brand experience to interested parties ranging from small social gatherings to large corporate events. Prepare proposals, contracts, event orders and effectively communicate the needs of the client with all necessary departments to ensure a successful event. Responsible for reviewing food and beverage menu with guests to ensure unique and genuine experiences. Upsell food menu items, as well as bar packages. Responsible for overseeing private events, ranging from 25-100+ guests. Assisted in coordinating and executed successful brand activations. Coordinated with hotel Sales and Event Managers to capture in-house business. Responsible for building and maintaining relationships with local businesses in the Chicagoland area. Show less

Server

• May 2017 - May 2019

Engage with local and hotel guests to create unique and genuine experiences. Responsible for reviewing food and beverage menu with guests to ensure unique and genuine experiences. Upsell specialty drinks (craft cocktails, beer and wine) and food items. Responsible for setup and execution of private events, ranging from 25-100+ guests. Assigned section to accommodate up to 20+ guests at any given time. Responsible for setup and breakdown before and after scheduled shift.

Sales and Event Manager

• Jul 2016 - Jul 2017

Established formal booking process for all large party events for Bernie’s Lunch & Supper and Mex (Michigan). Created formal contract for large party events – used company wide. Create custom contracts and proposals for client’s specific requests/needs. Responsible for tracking incoming, pending and confirmed contracts for Bernie’s Lunch & Supper and Mex (Michigan). Maintain calendars; schedule and coordinate appointments. Established formal booking process for all large party events for Bernie’s Lunch & Supper and Mex (Michigan). Created formal contract for large party events – used company wide. Create custom contracts and proposals for client’s specific requests/needs. Responsible for tracking incoming, pending and confirmed contracts for Bernie’s Lunch & Supper and Mex (Michigan). Maintain calendars; schedule and coordinate appointments.

Spa Group Sales Coordinator

• Jun 2015 - Jul 2016

Facilitated re-branding of the Spa at JW Chicago with spa team and senior leadership and executed grand opening of Spa at JW Chicago. Assess the needs of each client by having one-on-one consultations to fully understand what he/she is looking for. Create custom contracts and proposals for client’s specific requests. Book business and upgrade services through SpaSoft program. Liaison for local community outreach events. Responsible for membership program – tour, agreements, initiation fees, monthly pay-out – generating over $30,000 in revenue late July 2015 – May 2016. Build and maintain relationships with Spa Members, Chicago concierge, and regular guests to book repeat business and generate new clientele through events and promotions resulting in new memberships, outside guests/groups bookings and increased repeat business. Partnered with Nike Master and Nike Elevated Trainers to develop ideas to promote wellness and spa memberships to local community resulting in new memberships and group bookings for private classes. Facilitated integration of Spa and Wellness package options into Sales Managers’ and Event Managers’ routine conversations with existing and potential clients. Participated in monthly Spa Group Sales calls with Spa General Managers, Spa Managers, and Sales Managers/Coordinators to review best practices and develop ideas to improve and grow spa business. Member of Spa Advisory Council. Maintained ongoing contact and relationships with large corporate point of contacts for buildings such as Willis Tower, Rookery, 208 S. LaSalle, and BMO Corporate Communications to promote spa and fitness membership program. Secure Spa at JW Chicago memberships from associates at Willis Tower, Rookery, 208 S. LaSalle and BMO Corporate Communications. Assess weekly incoming groups and needs for the Spa with JW Marriott Senior Leadership. Design and distribute marketing collateral for Spa at JW Chicago and Nike Fitness Team distribution on community outreach calls. Show less

Sales Coordinator for Food and Beverage Outlets

• Apr 2013 - Jun 2015

Generated over $140,000 in quarterly private dining sales. Co-coordinated the brand’s most successful activation of R Life Live entertainment program. Co-manage three beverage and food outlets exceeding $4 million in sales. Assess the needs of each client individually by having one-on-one consultations to fully understand what he/she is looking for. Create contracts and event orders to each client’s specific needs. Use selling techniques such as menu upgrades, linen upgrades and cake orders to enhance salesmanship and to reach position sales goals. Sam & Harry’s Steakhouse liaison for local community outreach events. Excellent ability to maintain a relationship with regular clients to consistently book repeat business and generate new clientele by performing cold calls. Facilitated integration of Private Dining Room and private event options into Sales Managers’ and Event Managers’ routine conversations with existing and potential clients. Attend weekly meetings with Senior Leadership to discuss potential sales leads and opportunities and coordinate a unified message and vision. Design and distribute marketing collateral for all Sam & Harry’s events and promotions. Oversee Sam & Harry’s OpenTable account and Sam & Harry’s website and maintain current information and offerings. Maintain calendars; schedule and coordinate appointments. Show less