Experience

Hang Seng Indexes Company

• Hong Kong
• Financial Services
• 1 - 100 Employee

• Head of Financial Performance & Analysis - Business Strategy

  • Mar 2022 - Present

  Business and Revenue Management • devises client coverage and product development models to align with HSIL's 5 years strategic plans, promotes active dialogues among Exco members, business teams and industry partners • formulates revenue forecasts and systematically revises HSIL's accrual practice and payment cycles to conform to its business model KPI: enables Exco to make swift business decisions and significantly minimizes material balance sheet adjustments New Products Monitoring and Review • monitors business performance by leveraging the development of HSIL's own business database, CRM, dynamic analytic tools and steers revenue progression across business and product teams to deliver the outcome defined in HSIL's strategic plans • establishes framework, content, and review process of HSIL's Product Oversight Committee that governs HSIL's product and index creation, review and termination in accordance to HASE bank's requirements KPI: provides Exco the unprecedented transparency of business orientation and significantly improves the accuracy of revenue projection Show less



Hong Kong Exchanges and Clearing Limited (HKEX)

• Hong Kong
• Financial Services
• 700 & Above Employee

• Client Executive - Global Client Development

  • Sep 2018 - Sep 2021

  Business and Project Management : Designed and re-engineered both questionnaire and report analytics of HKEX Cash and Derivatives Market Transaction Survey. Deployed HKEX group survey platform for all internal and market consultations and polling. Redesigned the setup of departmental MIS and produced business analytics for cross business groups. Relationship Management : Managed custodian participant relationship for business collaborations and market consultations. Identified business opportunities or red flags on custody related services and initiated system, process, infrastructure enhancement projects. Show less



Wonder Capital Group

• Investment Management
• 1 - 100 Employee

• Business Manager – Strategic Advisory

  • Apr 2017 - Aug 2018

  Business Planning and Development : Evaluated fund structure and provided advisory on fund administrator and custodian. Assisted in setup and implementation of the firm first Small & Mid Capital Equities Fund. Led business discussions and introduced prospects and service providers. Operational Governance : Managed business budget and provided advisory on trade licensing and fund registration. Reviewed drafts of offering documents and marketing materials. Business Planning and Development : Evaluated fund structure and provided advisory on fund administrator and custodian. Assisted in setup and implementation of the firm first Small & Mid Capital Equities Fund. Led business discussions and introduced prospects and service providers. Operational Governance : Managed business budget and provided advisory on trade licensing and fund registration. Reviewed drafts of offering documents and marketing materials.



Societe Generale Corporate and Investment Banking - SGCIB

• France
• Financial Services
• 700 & Above Employee

• Client Relationship Manager (OCRM) - CIB

  • Jul 2014 - Oct 2016

  CRM Formation : Designed and set up CRM solution covering Asia businesses by aligning practice across region. Led and mobilised supporting teams with client centric culture. Formulated metrics of client coverage with unanimity of business sponsors and supporting teams. Relationship Management : Performed regular client visits and service reviews to ensure client satisfaction. Addressed client issues and delivered solutions. Partnered with sales and and bankers to handhold the onboarding of priority clients. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Regional Client Executive - Securities Services

  • Sep 2011 - May 2014

  Account Management : Ensured client satisfaction of investment fund managers; proactively managed service and operational issues. Become expert in clients’ business, strategies and operations. Performed regular service reviews and client visits. Business Development : Partnered with sales, product partners, country managers to work on new business initiatives. Fostered businesses by recommending products and services. Account Management : Ensured client satisfaction of investment fund managers; proactively managed service and operational issues. Become expert in clients’ business, strategies and operations. Performed regular service reviews and client visits. Business Development : Partnered with sales, product partners, country managers to work on new business initiatives. Fostered businesses by recommending products and services.



BNP Paribas

• France
• Banking
• 700 & Above Employee

• Client Services Manager - Equities

  • Feb 2006 - May 2009

  Managed client onboarding projects, FIX connectivity setups, documentation negotiations and provided support to the Equities trading desks. Built partnership relationship with FIX vendors to identify commission sharing opportunities. Represented Asia onboarding unit to simplify account opening processes. Managed client onboarding projects, FIX connectivity setups, documentation negotiations and provided support to the Equities trading desks. Built partnership relationship with FIX vendors to identify commission sharing opportunities. Represented Asia onboarding unit to simplify account opening processes.



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Client Support - Listed Securities

  • Jun 2004 - Feb 2006

  Managed and be the SPOC for prime clients to ensure settlement, trade confirmation and seamless downstream operation. Identified and solved any issues that could have impact on operational performance and broker ranking. Managed and be the SPOC for prime clients to ensure settlement, trade confirmation and seamless downstream operation. Identified and solved any issues that could have impact on operational performance and broker ranking.



Merrill Lynch

• United States
• Financial Services
• 700 & Above Employee

• Trade Support - Equity Derivatives

  • Jan 2000 - May 2004

  Administered process of new issues, redemptions, expiries of equity linked instruments, reconciled books and record, and P&L movement. Monitored cash/stock positions, provided forecasting funding reports for fluctuated currencies. Administered process of new issues, redemptions, expiries of equity linked instruments, reconciled books and record, and P&L movement. Monitored cash/stock positions, provided forecasting funding reports for fluctuated currencies.