Experience

Queensland Revenue Office

• Government Administration
• 100 - 200 Employee

• Senior Investigations Officer

  • Jan 2023 - Present

  ● Provide information and education to clients assisting them to understand and meet theirobligations● Conduct audits, investigations and reviews● Analyse, interpret and apply relevant legislation and policy on complex revenue and taxationmatters within a client focused team, apply solid judgement to assess risk and makedecisions, assessments and recommendations● Analyse and interpret large volumes of information including financial data and accountingrecords● Respond to technical enquiries and escalations and take action to recover revenue● Manage client relationships and negotiate effectively to achieve outcomes● Actively contribute to the achievement of agreed team performance standards, workingcollaboratively with colleagues and clients● Ensure work complies with established guidelines, procedures quality and record keepingstandards● Work with team members to identify and promote improvements which enhance clientexperiences and contribute to organisational outcomes● Assist with the planning, coordinating and monitoring of compliance program● Analyse and interpret bulk data to identify risks and support treatment strategies● Liaise with relevant stakeholders to promote and build productive working relationshipsusing effective client communication strategies● Prepare submissions, reports and correspondence on the delivery of outputs andperformance measures to assist in the overall achievement of branch objectives● Analyse and challenge practices and procedures to improve operational effectiveness andefficiencies Show less

• Investigations Officer

  • Dec 2021 - Jan 2023



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Senior Tax Analyst

  • Jul 2018 - Dec 2021

  ● Working on complex domestic, corporate and international tax matters, managing the data to day tax affairs of a broad range of clients.● Responsible for project management and delivery of multiple client engagements, including identification of issues and opportunities, research and preparation of advice on complex tax matters.● Involved in the financial management of engagements, including assisting with proposals, budgeting, billing and controlling of work in progress.● Building and managing trusted client relationships through exceptional client service, while managing and mentoring upcoming talent in the team through coaching and on the job training.● Assist in leading teams to deliver compliance programs and divisional and organisational objectives, including monitoring, coaching, training and supporting team members, identifying training needs and coordinating development activities.●Contributing to workforce management planning and coordinating staff workloads. Coach and mentor team members to build a skilled, resilient, flexible and constructive work environment.● Respond to technical enquiries both in writing and over the phone, ensuring timely and effective service delivery. Show less

• Tax Analyst

  • Oct 2016 - Jul 2018

  Responsibilities:- Global Employer Service (GES)- Employee obligations - tax filing requirements, tax residency advice, discussing tax equalization calculations- Conducting arrival and departure tax briefings with individuals – both inbound and outbound- Discussing tax implications - tax residency, tax filing requirements, tax return process, tax equalization policies- Australia individual income tax return preparation and review- Assist transform global employment programs in a tax- and cost-efficient mannerProvide specialist tax analysis, consulting and advisory services to global corporate ‘whole of company’ and ‘individual expatriates’ in relation to Australian law and legislation in the following ways:- Analyse statistical data; provide international assignment consulting and compliance services on individual client basis pertaining to matters such as residency status; income earned; rebates; entitlements; Australian (from both home and host country perspective) tax obligations- Perform analysis on Payroll Tax, GST, and instalment activity statement from earnings- Conduct investigations against current ATO legislation to determine compliance, benefits and offsets- Prepare income tax services and lodgements on behalf of clients and lodge with ATO- Provide professional reliable tax-related advice based on individual circumstances- Promoting the use of best practice technology solutions across GES practice Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Tax Staff

  • Sep 2014 - Oct 2015

  Responsibilities: - Foreign Institutional Investor (FINI) – Tax agent service - Support multinational companies align their tax strategies to their business, through a wide variety of compliance and advisory services - Global Employer Service (GES) - Employee obligations - tax filing requirements, tax residency advice, discussing tax equalization calculations - Conducting arrival and departure tax briefings with individuals – both inbound and outbound - Discussing tax implications - tax residency, tax filing requirements, tax return process, tax equalization policies - Analysis of foreign payroll data – (Non) Reportable items pending on Taiwan Tax Regulation - Taiwan individual income tax return preparation and review - Assist transform global employment programs in a tax- and cost-efficient manner Skills Developed and Demonstrated: - Professionalism - professional approach, confidentiality, in line with the Firm's guidelines - Communication skills - able to communicate effectively with internal and external clients - both written and verbal - Strong attention to numbers and details ; - Further developed the ability to work efficiently in a diverse working environment Show less



Treasury Casino & Hotel

• Gambling Facilities and Casinos
• 100 - 200 Employee

• Croupier

  • Dec 2009 - Aug 2014

  Responsibilities: - Providing excellent customer services to a wide range of customers at all times - Operating the casino games for customers, serving both main floor and high end customers * Major Games: Blackjacks, Roulette and Mini Baccarat ; * Minor Games: Sic Bo, Treasury Wheel, Treasury 21, Caribbean Stud Poker, Texas Hold'em Poker, Texas Hold'em Bonus Poker, Omaha Poker, Three Card Poker and Casino War Skills Developed and Demonstrated: - Customer service and communication skills ; - Demonstrated ability to work co-operatively within a team ; - Excellent attention to numbers and details Show less



Media7

• United Kingdom
• Technology, Information and Internet
• 700 & Above Employee

• Supervisor

  • Mar 2007 - Nov 2009

  Responsibilities: - Personal Assistant to Store Manager - Sales and Marketing Research - Daily Admin Duties - Customer Services - Money Handling - Product Knowledge - Accountant Assistant: Banking Bank reconciliations Skills Developed: - Customer service and communication skills - Demonstrated ability to work co-operatively as part of a small team - Ability to work un-supervised - Excellent attention to detail and numerical literacy - Can work under pressure and meet deadlines - Sound organisational and interpersonal skills Show less