Experience

MACY'S BACKSTAGE, INC.

• United States
• Retail
• 100 - 200 Employee

• Store Manager

  • Oct 2017 - Present

  • A highly ambitious and driven Store Manager with extensive experience in day-to-day operations and omni-channel techniques to drive and exceed set sales goals. • A strong people leader with a proven history of developing colleagues and helping them to achieve their own career development objectives. • Analyzed trend data, sales reports, personal client books, and client book management tools to orchestrate proper event promotion and social media marketing opportunities resulting in a 10% increase in LY over 2019 & 2020. • District Level Training of Backstage Managers for alternative locations. • Extensive experience in merchandising which ended up being used as a template for the Southwest District and was implemented district wide as a result. • Operated as the head of our in-store customer experience team and trained colleagues on best practices associated with customer interactions with led to a 10% increase in customer satisfaction in 2020 over 2019. • Lowest shortage rate in the company for 3 consecutive years (Macy's, Fort Worth). Show less



Ross Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Nov 2011 - Oct 2017

  • A highly ambitious and driven Store Manager with extensive experience in day-to-day operations and omni-channel techniques to drive and exceed set sales goals. • A strong people leader with a proven history of developing colleagues and helping them to achieve their own career development objectives. • Head of Logistics team responsible for unloading and timely inventory of incoming merchandise shipments. • Led people leader development and score card operations for the store. • Operated as the head of the loss prevention team and held asset protection training's. Show less