Experience

USAA Auto Insurance

• United States
• Insurance
• 100 - 200 Employee

• Property and Casualty adjuster

  • Aug 2023 - Present

  San Antonio, Texas, United States Responsible for evaluating insurance claims on behalf of USAS in order to determine who is liable. Investigate the circumstances of insurance claims by consulting with witnesses, reviewing police reports, and compiling evidence from other sources. Negotiate claim settlements and oversee that claims are paid out to policyholders.



Mary Kay Global

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Independent Beauty Consultant

  • May 2021 - Present

  United States Self Love & Skin care are essential to your health and wellness. Pamper yourself & protect your skin.



USAA

• United States
• Financial Services
• 700 & Above Employee

• Quality Analyst

  • Oct 2019 - Aug 2023

  San Antonio, Texas IT Service Desk Quality Analyst

• IT Quality Analyst

  • Oct 2019 - Aug 2023

  San Antonio, Texas, United States



Carenet Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Team Supervisor

  • Aug 2016 - Oct 2019

  San Antonio, Texas

• Lead Specialist

  • Aug 2016 - Sep 2019

  San Antonio, Texas Area Manage team of agents making outbound calls to Medicaid and Medicare recipients to complete their health risk assessments, provide refill reminder courtesy calls, and assist in HEDIS appointment scheduling.



Texas Workforce Commission

• Government Administration
• 700 & Above Employee

• Quality Performace Trainer (QPT)

  • Oct 2015 - Jul 2016

  Performs case file audits for Alamo Youth Program to ensure Federal funding is spent in accordance with the law in order to assist the disadvantaged youth of the Alamo community to become self sufficient and successful contributiors to society.



Workforce Solutions Alamo

• Career Navigator Young Adults

  • May 2015 - Oct 2015

  Assist Young adults with job placement and education assistance and placement



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Revenue Recovery

  • Apr 2014 - Oct 2014

  San Antonio, Texas Area Audit Incoming packages for appropriate charges.



QVC

• United States
• Retail
• 700 & Above Employee

• Quality Communication Specialist

  • Aug 2006 - Dec 2012

  San Antonio, Texas Area Performed phone monitoring and data compilation to evaluate performance level in all areas of customer service and provid feedback,coaching and training.

• Human Resources Training &Development. Contract Trainer

  • Sep 1996 - Dec 2012

  San Antonio Performed Intermittently as business dictated. Facilitated training programs to assigned client areas. Created and reviewed training materials. Acted as an Consultant to line supervisors for individual based performance needs. Facilitated established and new training material to staff. Supported recruiting and hiring events. Supervisor Assistant Processed payroll. Sucessfully tracked lost hours according to ACD reports.