Christina Brown
Client Success Manager at Newlight Technologies, Inc.- Claim this Profile
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Bio
Credentials
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Retail Media Platform Certification
CriteoMay, 2022- Nov, 2024
Experience
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Newlight Technologies, Inc.
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United States
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Biotechnology Research
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1 - 100 Employee
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Client Success Manager
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Jun 2021 - Sep 2023
- Successfully built Newlight's AIRCARBON eCommerce store on Shopify Plus, hosted on Webflow from start to finish, without any prior knowledge - Took initiative to self-learn how to maintain and build company's six websites - Appointed to manage Newlight's Covalent Fashion's eCommerce platform and website hosted on BigCommerce - Implemented a new customer service helpdesk (Gorgias) to connect all incoming emails and social media messages across Newlight's three brands onto one… Show more - Successfully built Newlight's AIRCARBON eCommerce store on Shopify Plus, hosted on Webflow from start to finish, without any prior knowledge - Took initiative to self-learn how to maintain and build company's six websites - Appointed to manage Newlight's Covalent Fashion's eCommerce platform and website hosted on BigCommerce - Implemented a new customer service helpdesk (Gorgias) to connect all incoming emails and social media messages across Newlight's three brands onto one dashboard - Migrated Newlight's email marketing platform from Mailchimp to Klaviyo and create custom templates to match Newlight's brand - Created and established Newlight's customer service SOP - Initiated Newlight's packaging operating procedures including sourcing vendors, negotiating pricing, setting approval process for artwork and press checks to gain final approval from primary stakeholders to place orders Show less - Successfully built Newlight's AIRCARBON eCommerce store on Shopify Plus, hosted on Webflow from start to finish, without any prior knowledge - Took initiative to self-learn how to maintain and build company's six websites - Appointed to manage Newlight's Covalent Fashion's eCommerce platform and website hosted on BigCommerce - Implemented a new customer service helpdesk (Gorgias) to connect all incoming emails and social media messages across Newlight's three brands onto one… Show more - Successfully built Newlight's AIRCARBON eCommerce store on Shopify Plus, hosted on Webflow from start to finish, without any prior knowledge - Took initiative to self-learn how to maintain and build company's six websites - Appointed to manage Newlight's Covalent Fashion's eCommerce platform and website hosted on BigCommerce - Implemented a new customer service helpdesk (Gorgias) to connect all incoming emails and social media messages across Newlight's three brands onto one dashboard - Migrated Newlight's email marketing platform from Mailchimp to Klaviyo and create custom templates to match Newlight's brand - Created and established Newlight's customer service SOP - Initiated Newlight's packaging operating procedures including sourcing vendors, negotiating pricing, setting approval process for artwork and press checks to gain final approval from primary stakeholders to place orders Show less
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Privatel, Inc.
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Spring Lake Heights, NJ
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Customer Service Manager
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Jul 2013 - May 2021
- Supervised teams of 3 customer service associates and 12 service technicians and schedule them to complete daily service calls throughout the East Coast. - Managed 60+ calls and tickets per shift to sign up new customers for TV/internet/phone packages and gather data. - Provided technical support for clients on TV/Internet/Phone services, primarily senior citizens. - Head contact for the Administrators and Sales Directors of 18 Nursing and Assisted Centers, as well as their… Show more - Supervised teams of 3 customer service associates and 12 service technicians and schedule them to complete daily service calls throughout the East Coast. - Managed 60+ calls and tickets per shift to sign up new customers for TV/internet/phone packages and gather data. - Provided technical support for clients on TV/Internet/Phone services, primarily senior citizens. - Head contact for the Administrators and Sales Directors of 18 Nursing and Assisted Centers, as well as their residents for our services. - Engaged with vendors to order phone/internet modems, DirecTV equipment, and other telecommunication equipment for all sites. - Composed RFPs for prospective clients and companies. - Brought in a new customer service engagement software; Zendesk, to measure client issues. - Expanded company account from 25 TV/Internet/Phone accounts to over 150+ accounts. - Trained all new and current employees on VOIP enterprise solutions to streamline efficiency as well as formed step-by-step instructions to finalize tasks within the system. Show less - Supervised teams of 3 customer service associates and 12 service technicians and schedule them to complete daily service calls throughout the East Coast. - Managed 60+ calls and tickets per shift to sign up new customers for TV/internet/phone packages and gather data. - Provided technical support for clients on TV/Internet/Phone services, primarily senior citizens. - Head contact for the Administrators and Sales Directors of 18 Nursing and Assisted Centers, as well as their… Show more - Supervised teams of 3 customer service associates and 12 service technicians and schedule them to complete daily service calls throughout the East Coast. - Managed 60+ calls and tickets per shift to sign up new customers for TV/internet/phone packages and gather data. - Provided technical support for clients on TV/Internet/Phone services, primarily senior citizens. - Head contact for the Administrators and Sales Directors of 18 Nursing and Assisted Centers, as well as their residents for our services. - Engaged with vendors to order phone/internet modems, DirecTV equipment, and other telecommunication equipment for all sites. - Composed RFPs for prospective clients and companies. - Brought in a new customer service engagement software; Zendesk, to measure client issues. - Expanded company account from 25 TV/Internet/Phone accounts to over 150+ accounts. - Trained all new and current employees on VOIP enterprise solutions to streamline efficiency as well as formed step-by-step instructions to finalize tasks within the system. Show less
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Bank-Fund Staff Federal Credit Union
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United States
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Financial Services
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100 - 200 Employee
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Account Service Representative
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Aug 2012 - May 2013
Delivered swift, effective, and precise service in processing teller transactions for all 75K+ members of World Bank. Tactfully suggest appropriate banking products to members such as money management accounts and share certificates. Carefully balanced cash drawer and checks during end-day. Protected company and its members by ensuring security of cash drawers, negotiable instruments, and member information. • Improved professionalism of all new account services representatives through… Show more Delivered swift, effective, and precise service in processing teller transactions for all 75K+ members of World Bank. Tactfully suggest appropriate banking products to members such as money management accounts and share certificates. Carefully balanced cash drawer and checks during end-day. Protected company and its members by ensuring security of cash drawers, negotiable instruments, and member information. • Improved professionalism of all new account services representatives through training. • Selected to become Senior Teller and trained new tellers in best practices regarding banking protocols and customer service. Show less Delivered swift, effective, and precise service in processing teller transactions for all 75K+ members of World Bank. Tactfully suggest appropriate banking products to members such as money management accounts and share certificates. Carefully balanced cash drawer and checks during end-day. Protected company and its members by ensuring security of cash drawers, negotiable instruments, and member information. • Improved professionalism of all new account services representatives through… Show more Delivered swift, effective, and precise service in processing teller transactions for all 75K+ members of World Bank. Tactfully suggest appropriate banking products to members such as money management accounts and share certificates. Carefully balanced cash drawer and checks during end-day. Protected company and its members by ensuring security of cash drawers, negotiable instruments, and member information. • Improved professionalism of all new account services representatives through training. • Selected to become Senior Teller and trained new tellers in best practices regarding banking protocols and customer service. Show less
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Fossil Group, Inc.
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United States
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Retail
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700 & Above Employee
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Merchandise Coordinator
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Feb 2012 - Aug 2012
Merchandised watches, belts, handbags, wallets, and jewelry for Fossil, Michael Kors, DKNY, Diesel, Marc by Marc Jacobs, Skagen, Armani Exchange, Emporio Armani, and Burberry. Organized and maintained merchandise displays in various Macy’s accounts. Confirmed all markdowns, markups, and return to vendor merchandise are correctly completed. Arranged store merchandise racks and displays to advocate and maintain attractive environments. • Enabled company product to seller quicker and gain new… Show more Merchandised watches, belts, handbags, wallets, and jewelry for Fossil, Michael Kors, DKNY, Diesel, Marc by Marc Jacobs, Skagen, Armani Exchange, Emporio Armani, and Burberry. Organized and maintained merchandise displays in various Macy’s accounts. Confirmed all markdowns, markups, and return to vendor merchandise are correctly completed. Arranged store merchandise racks and displays to advocate and maintain attractive environments. • Enabled company product to seller quicker and gain new inventory by negotiating with Merchandising Manager of Macy’s to secure a designated selling position. Show less Merchandised watches, belts, handbags, wallets, and jewelry for Fossil, Michael Kors, DKNY, Diesel, Marc by Marc Jacobs, Skagen, Armani Exchange, Emporio Armani, and Burberry. Organized and maintained merchandise displays in various Macy’s accounts. Confirmed all markdowns, markups, and return to vendor merchandise are correctly completed. Arranged store merchandise racks and displays to advocate and maintain attractive environments. • Enabled company product to seller quicker and gain new… Show more Merchandised watches, belts, handbags, wallets, and jewelry for Fossil, Michael Kors, DKNY, Diesel, Marc by Marc Jacobs, Skagen, Armani Exchange, Emporio Armani, and Burberry. Organized and maintained merchandise displays in various Macy’s accounts. Confirmed all markdowns, markups, and return to vendor merchandise are correctly completed. Arranged store merchandise racks and displays to advocate and maintain attractive environments. • Enabled company product to seller quicker and gain new inventory by negotiating with Merchandising Manager of Macy’s to secure a designated selling position. Show less
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H&M
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Sweden
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Retail
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700 & Above Employee
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Visual Merchandiser
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May 2010 - Feb 2012
Merchandised ladies, men’s, children’s, infants, and accessory departments to maximize sales through attractive setups. Set top urgencies weekly by vetting daily and weekly store reports. Developed four-week plans and set objectives with Store Management Team ensuring attainment of deadlines. Maintained current graphics, signage, and associated materials. • Awarded Employee of the Month for Sept 2011 for Entrepreneurial Spirit. • Coached all new employees on performing job functions… Show more Merchandised ladies, men’s, children’s, infants, and accessory departments to maximize sales through attractive setups. Set top urgencies weekly by vetting daily and weekly store reports. Developed four-week plans and set objectives with Store Management Team ensuring attainment of deadlines. Maintained current graphics, signage, and associated materials. • Awarded Employee of the Month for Sept 2011 for Entrepreneurial Spirit. • Coached all new employees on performing job functions related to merchandising the store to improve effectiveness of promotions. Show less Merchandised ladies, men’s, children’s, infants, and accessory departments to maximize sales through attractive setups. Set top urgencies weekly by vetting daily and weekly store reports. Developed four-week plans and set objectives with Store Management Team ensuring attainment of deadlines. Maintained current graphics, signage, and associated materials. • Awarded Employee of the Month for Sept 2011 for Entrepreneurial Spirit. • Coached all new employees on performing job functions… Show more Merchandised ladies, men’s, children’s, infants, and accessory departments to maximize sales through attractive setups. Set top urgencies weekly by vetting daily and weekly store reports. Developed four-week plans and set objectives with Store Management Team ensuring attainment of deadlines. Maintained current graphics, signage, and associated materials. • Awarded Employee of the Month for Sept 2011 for Entrepreneurial Spirit. • Coached all new employees on performing job functions related to merchandising the store to improve effectiveness of promotions. Show less
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ANN INC (Ann Taylor | LOFT | Lou & Grey)
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United States
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Retail
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700 & Above Employee
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Sales Lead (Key Holder)/Visual Team Leader
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Jun 2008 - May 2010
Interacted with clients to educate them on promotions, styling tips, and wardrobing them. Acquired knowledge of visual standards and techniques as well as establish and maintain guidelines. Utilized keys to store for opening and closing procedures. Generated merchandise layout maps monthly for new store sets. • Launched 50+ Ann Taylor style rewards credit cards. • Respected for surpassing net sales plan during monthly contest and accumulated highest conversion for month out of 16… Show more Interacted with clients to educate them on promotions, styling tips, and wardrobing them. Acquired knowledge of visual standards and techniques as well as establish and maintain guidelines. Utilized keys to store for opening and closing procedures. Generated merchandise layout maps monthly for new store sets. • Launched 50+ Ann Taylor style rewards credit cards. • Respected for surpassing net sales plan during monthly contest and accumulated highest conversion for month out of 16 stores. • Improved professionalism of new associates through training in POS system. Show less Interacted with clients to educate them on promotions, styling tips, and wardrobing them. Acquired knowledge of visual standards and techniques as well as establish and maintain guidelines. Utilized keys to store for opening and closing procedures. Generated merchandise layout maps monthly for new store sets. • Launched 50+ Ann Taylor style rewards credit cards. • Respected for surpassing net sales plan during monthly contest and accumulated highest conversion for month out of 16… Show more Interacted with clients to educate them on promotions, styling tips, and wardrobing them. Acquired knowledge of visual standards and techniques as well as establish and maintain guidelines. Utilized keys to store for opening and closing procedures. Generated merchandise layout maps monthly for new store sets. • Launched 50+ Ann Taylor style rewards credit cards. • Respected for surpassing net sales plan during monthly contest and accumulated highest conversion for month out of 16 stores. • Improved professionalism of new associates through training in POS system. Show less
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Education
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2005 - 2010
Virginia Commonwealth University
Bachelor of Arts, Fashion Merchandising
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