Technical Support Representative

• Sep 2023 - Present

Interaction Agent

• Aug 2021 - May 2023

● Diagnose technical issues regarding games and software to identify and/or escalate new issues by following protocols. ● Assist with player account recovery and report hacked or sold accounts. ● Document interactions between players and support for use in future interactions with other agents. ● Process and document billing requests and transactions. ● Use internal tools to investigate account and technical issues. ● Collaborate in live projects to help adjust workflows, tools and communication styles from other regions. ● Helped to revise internal processes to improve player experience and internal handling. ● Read player system files to analyze technical and connection issues. Show less

Cake Decorator

• Apr 2020 - Oct 2021

● Baking, producing and packaging all baked goods, while providing incredible service. ● Answering customer questions in a timely manner, and ensuring fresh, appealing aisles by keeping them clean and well-stocked. ● Training new hires to be prepared for decorating desserts, presentation, following food protocol, and stocking. ● Maximize sales through effective and proper procedures for stocking, rotating, and merchandising product, both on the sales floor and in the back rooms and coolers/freezer. Show less

Teacher

• Apr 2019 - Dec 2020

● Created an exciting and fun atmosphere for children 6-12 years of age. ● Teaching children basic elements of multimedia and traditional art ranging in multiple styles. ● Schedule classes and creating diverse projects. ● Art styles and techniques taught throughout the course included the following; acrylic painting, paper art, illustration, manga/anime, and sculpting. ● Scheduling meetings with parents and/or guardians to include them throughout their child's progress. ● Created an exciting and fun atmosphere for children 6-12 years of age. ● Teaching children basic elements of multimedia and traditional art ranging in multiple styles. ● Schedule classes and creating diverse projects. ● Art styles and techniques taught throughout the course included the following; acrylic painting, paper art, illustration, manga/anime, and sculpting. ● Scheduling meetings with parents and/or guardians to include them throughout their child's progress.

Customer Service Representative

• Mar 2015 - Apr 2019

● Merchandising new product and existing product that highlights ALDI's brand. ● Stocking product while rotating old product. ● Cashiering and providing personal interactions with customers. ● Assisting quarterly inventory counts. ● Training new hires to operator heavy equipment, explaining ALDI's values, daily tasks, and operating register. ● Developing new employees and assisting with opening new stores. ● Collaborating with the Aldi team and assisting with inventory. ● Merchandising new product and existing product that highlights ALDI's brand. ● Stocking product while rotating old product. ● Cashiering and providing personal interactions with customers. ● Assisting quarterly inventory counts. ● Training new hires to operator heavy equipment, explaining ALDI's values, daily tasks, and operating register. ● Developing new employees and assisting with opening new stores. ● Collaborating with the Aldi team and assisting with inventory.