Experience

Johnson Becker PLLC

• United States
• Law Practice
• 1 - 100 Employee

• Intake Specialist

  • Jun 2018 - Present

  • Perform preliminary investigation and gather information for attorneys to pursue a civil legal claim. • Work closely with sometimes confused, angry or suspicious potential clients to explain the legal process and assure them the firm is taking the right action to help them. • Communicate by phone and email with clients from across the country at the initial stages of their product liability claim. • Organize and manage client files, maintain the firm’s databases, and send correspondence.



University of St. Thomas

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Help Desk Coordinator

  • Sep 2015 - Dec 2018

  • Helped university students, faculty and guests resolve problems with technology. • Trained new employees. • Worked closely with the librarians to help students develop their research skills. • Became adept at navigating the Sociology and Criminal Justice databases, among others, to help students of all levels and disciplines find research materials. • Helped university students, faculty and guests resolve problems with technology. • Trained new employees. • Worked closely with the librarians to help students develop their research skills. • Became adept at navigating the Sociology and Criminal Justice databases, among others, to help students of all levels and disciplines find research materials.