Client Success Manager

• Mar 2023 - Present

Voice Teacher

• Sep 2007 - Present

• Assessed student abilities and provided constructive feedback • Developed and implemented individual lesson plans for each student • Maintained communication and a professional relationship with parents • Taught the fundamentals of vocal music and music theory • Maintained lesson schedule • Created and delivered invoices and collected payments • Assessed student abilities and provided constructive feedback • Developed and implemented individual lesson plans for each student • Maintained communication and a professional relationship with parents • Taught the fundamentals of vocal music and music theory • Maintained lesson schedule • Created and delivered invoices and collected payments

Client Success Manager

• Mar 2022 - Jan 2023

• Developed a trusted advisor relationship with clients increased NPS score with clients• Built communication playbook and led a team of 2 CSMs to proactively contact 30% of the mid-market client base• Served as project manager for offboarding and drove process creation and refinement for a 50% increase in efficiency• 93% contract renewal rate

Client Support Specialist

• Mar 2021 - Feb 2022

• Reduced case first response time from 1 week to less than 24 hours• Recognized for a consistent Customer Satisfaction score of 4.8 out of 5• Provided technical support and product support and assisted clients in utilizing product features• Analyzed and reported product malfunctions in Jira• Assisted in training and provided customer service mentorship to 4 Customer Support Specialists

Box Office Manager

• Apr 2018 - Mar 2021

• Coordinated full build-out of individual concerts and events within CRM• Trained, scheduled and supervised 3 box office representatives and 5-7 volunteers• Managed merchandise sales, cash handling and event reconciliation• Provided logistical coordination for event bookings

Assistant to the Artistic Director

• Apr 2018 - Mar 2021

• Answered phone calls and emails in a polite and professional manner• Managed the Artistic Director's calendar, including making appointments, scheduling and organizing meetings, and sending reminders• Maintained comprehensive and accurate records• Accompanied Artistic Director to meetings and provided logistical coordination for meeting materials

Assistant Music Librarian

• Apr 2018 - Mar 2021

• Marked string bowings and copied notes on musical scores and parts, including a transliteration of 5Armenian songs• Maintained library database• Labeled and catalogued materials including books, music scores and recordings• Prepared and bound music scores• Shelved and organized music scores and parts

Volunteer Coordinator

• Apr 2018 - Mar 2021

• Revised, documented and implemented training of a group of 20 volunteers• Assigned duties and supervised groups of 5-7 volunteers at each event• Planned and organized events, including site selection, logistical arrangements, purchasing supplies, promoting events, scheduling and being the primary point of contact for the event

Office Clerk

• Oct 2017 - Mar 2018

• Managed digital document filing, including encrypted documents and email correspondence • Answered the phone at a reception desk and transferred calls as needed • Managed incoming and outgoing correspondence, including emails, faxes, mail and packages • Set up appointments and greeted guests in a warm and friendly manner • Managed digital document filing, including encrypted documents and email correspondence • Answered the phone at a reception desk and transferred calls as needed • Managed incoming and outgoing correspondence, including emails, faxes, mail and packages • Set up appointments and greeted guests in a warm and friendly manner

Vocal Instuctor

• May 2013 - Jan 2018

• Assessed student abilities and provided constructive feedback • Developed and implemented individual lesson plans for each member of my 20 student studio • Maintained communication and a professional relationship with parents • Taught the fundamentals of vocal music and music theory using the school’s syllabus • Assessed student abilities and provided constructive feedback • Developed and implemented individual lesson plans for each member of my 20 student studio • Maintained communication and a professional relationship with parents • Taught the fundamentals of vocal music and music theory using the school’s syllabus

Teaching Artist

• Sep 2016 - Dec 2017

Toddler music and movement class instructor Toddler music and movement class instructor

Data Entry Clerk

• Apr 2013 - May 2013

Voice Teacher

• Jan 2011 - May 2013