Experience

Canadian Association of Defence and Security Industries (CADSI)

• Canada
• Defense & Space
• 1 - 100 Employee

• Manager, Event Operations and Membership

  • Jan 2022 - Present

• Event Planner and Membership Services Specialist

  • Nov 2019 - Jan 2022



Ottawa Tourism

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Manager, Business Events

  • Feb 2016 - Nov 2019

• Convention Services Manager

  • Jan 2014 - Nov 2019

  • Excel in relationship building with clients as well as partners in order to customize strategies required to finalize sales• Respond quickly and accurately to sales and service leads from a variety of sources• Prospect new clients via email and telephone and ensure all sales and servicing needs are attained at a high level of standard and within an exceptional time-line• Nurture and maintain excellent partner relations through strong customer service with accounts from the Association, Corporate, Sports, Not-for-Profit and Education Markets to assess their needs and ensure a successful relationship • Competently represent Ottawa Tourism at various industry networking and education events, including trade Shows, Meeting Professional International events and local sales missions • Successfully establish priorities and meet time-lines while coordinating simultaneous projects with the organization’s ambitious revenue growth objective• Offer a broad range of convention services to clients and tailor offerings to reflect and showcase our members while enhancing the delegate experience and creating positive economic impact on our city • Maintain accurate and up-to-date records of data through the use of internal data base system• Continuously and effectively communicate with team peers, leaders, members, partners and public figures to work cohesively to meet sales and servicing objectives and standards• Represented Ottawa and Canada at One Young World 2014 (Dublin) and 2015 (Bangkok) in an exhibitor and observer role while promoting attendance and awareness of One Young World 2016 through interactive, creative and socially responsible methods

• Convention Sales Coordinator

  • May 2013 - Jan 2014

  •Prepared customized bid proposals to present to clients•Assessed and revised RFPs prior to sending them to members and recorded responses accurately•Encouraged sales via effective communications with potential, current and returning clients •Responsibly and effectively organized Trade Show logistics including partner registration, punctual payments, promotional materials, meeting schedules and complying with Show regulations and deadlines•Planned and executed local client events within a given time frame and consistently under budget•Tracked, updated and gathered relevant information from the database and distributed facts and figures accordingly in a variety of reports

• Visitor Services Coordinator

  • Jul 2012 - May 2013

  •Responsibly acted as the primary point of contact for inquiries from members, visitors and clients •Worked in conjunction with the Marketing and Communication team to ensure seamless journalist visits to highlight our city and members •Exercised strong customer service and encouraged visitor sales via our website and call center•Tracked and updated relevant information in the company database•Created itineraries and assisted in travel arrangements for visiting journalists



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Nov 2011 - Jun 2012

  •Represented the Fairmont brand through frontline operations and exceptional client service •Offered ¨up sales¨ to arriving and potential guests as method of increasing company profit•Exercised good judgment and analytical thinking to problem -solve in a client-focused manner•Completed daily log sheets, quality control checks, and maintained accurate files •Represented the Fairmont brand through frontline operations and exceptional client service •Offered ¨up sales¨ to arriving and potential guests as method of increasing company profit•Exercised good judgment and analytical thinking to problem -solve in a client-focused manner•Completed daily log sheets, quality control checks, and maintained accurate files



Palmazul Artisan Designed Hotel & Spa

• Sales Manager with Vistazul properites and Palmazul Spa

  • Jun 2011 - Sep 2011

  • Prospected potential clients looking to purchase beach-front homes in Ecuador •Greeted potential home buyers in person and provided Site inspections and FAM tours•Negotiated home purchasing agreements •Hired, trained, and supervised a team of 30 employees•Successfully established priorities and met deadlines while coordinating simultaneous projects • Prospected potential clients looking to purchase beach-front homes in Ecuador •Greeted potential home buyers in person and provided Site inspections and FAM tours•Negotiated home purchasing agreements •Hired, trained, and supervised a team of 30 employees•Successfully established priorities and met deadlines while coordinating simultaneous projects



Galapagos Travel Center

• Travel Arrangements
• 1 - 100 Employee

• Galapagos Sales Assistant and Social Media Correspondant

  • 2010 - 2011

  •Created and negotiated proposals for group sales •Promoted sales of Galapagos cruises and hotels through a variety of platforms •Exercised independence and ability to work unsupervised •Maintained positive open communication with foreign and national guests •Created and negotiated proposals for group sales •Promoted sales of Galapagos cruises and hotels through a variety of platforms •Exercised independence and ability to work unsupervised •Maintained positive open communication with foreign and national guests



Royal Caribbean Cruises, Ltd.

• Adventure Ocean Manager

  • Jan 2000 - Jan 2005

  •Implemented creative strategies to maximize client and staff satisfaction•Demonstrated initiative in creation of new ideas and procedures to improve existing programs•Liaised between Head Office and ship employees •Conducted Public Relation duties with guests through positive administration and Customer Service •Implemented creative strategies to maximize client and staff satisfaction•Demonstrated initiative in creation of new ideas and procedures to improve existing programs•Liaised between Head Office and ship employees •Conducted Public Relation duties with guests through positive administration and Customer Service