Customer Service Representative

• Feb 2023 - Present

Store Manager

• Aug 2022 - Oct 2022

Site Manager

• Sep 2018 - Aug 2022

Comply with Director's Order 32 pertaining to operations of cooperating associations in partnership with National Park ServicePresent Park Partners with retail items that interpret themes as itemized in Scope of Sales agreementProvide guests with general information of National Park Service Site

Sales Associate

• Aug 2018 - Sep 2018

Guest Services Senior Associate

• Jun 2016 - Feb 2018

Leads Guest Services Associates in regular daily operationsSelects associates for specialized training in membership sales, information desk, will call and training positionsParticipates in hiring process for high attendance seasonApplies service recovery when necessary to enhance guest satisfactionOversees protocol of will call and group check-in procedureServes as liaison between Membership and Guest Services departments to achieve monthly membership goals Promote visitor engagement with exhibit education and additional aquarium programsImplemented protocols to resolve membership issues and duplicate profiles in Gateway/Raiser's Edge Database

Special Events Operations Coordinator

• May 2016 - Feb 2018

Manages operations of aquarium staff during public and private eventsWorks with catering company to ensure client requests are met and executed on timeProvides supplemental presentations and audio visual support when additional staff is unavailableProvide reports to Event Operations Manager to document all aspects of eventResets building to original set up to prepare for operations for the next dayCaptures attendance for all events to the highest accuracy and reports changes to necessary staff

Guest Services Associate

• May 2014 - Jun 2016

Interact with guests in multiple locations around the facilitySelected as support staff for donor and private events Train incoming associates on daily operations pertaining to guest services department Attend to guest comments and issues at information and membership desk

Gallery Assistant

• Mar 2014 - Jan 2015

Create and maintain relationships with local businesses to generate revenue Assist in promoting gallery services via mail and email solicitations, social media, and print Serve as liaison between manager and artists for to create aesthetics for upcoming exhibitions Assist with daily operations pertaining to the demands of a small business Create and maintain relationships with local businesses to generate revenue Assist in promoting gallery services via mail and email solicitations, social media, and print Serve as liaison between manager and artists for to create aesthetics for upcoming exhibitions Assist with daily operations pertaining to the demands of a small business

Replenishment Associate

• Oct 2009 - May 2014

Replenish, downstock and queue store merchandise for reordering Built planograms and merchandise grids on schedule for sales and holiday specials Examine empty stock and flex and restock substitute items in cases of clearance or unavailable items Act as reserve associate in case of employee callouts or unexpected high customer traffic such as: Cashier, Framing Associate, Sales Associate, Classroom Programs, Ad(vertisment) Set Replenish, downstock and queue store merchandise for reordering Built planograms and merchandise grids on schedule for sales and holiday specials Examine empty stock and flex and restock substitute items in cases of clearance or unavailable items Act as reserve associate in case of employee callouts or unexpected high customer traffic such as: Cashier, Framing Associate, Sales Associate, Classroom Programs, Ad(vertisment) Set

Office Assistant

• May 2011 - Feb 2012

Organizing daily paperwork Preparation and archiving of reports and related material of each survey Shipping survey reports to clients Issuing Invoices and collecting payments Organizing daily paperwork Preparation and archiving of reports and related material of each survey Shipping survey reports to clients Issuing Invoices and collecting payments

Librarian Assistant

• Jul 2007 - Mar 2009

Cataloguing and inventory of collection Keeping an up-to-date schedule of library use Provided additional education resources to students ages 14-18 Collecting overdue fines and lost books Cataloguing and inventory of collection Keeping an up-to-date schedule of library use Provided additional education resources to students ages 14-18 Collecting overdue fines and lost books