Experience

The Laurier Group of Companies

• Real Estate
• 1 - 100 Employee

• After Sales Service Coordinator - Caledon Trails

  • Mar 2023 - Present

  • Directly working with Site Superintendents and the Director of Construction to adequately advise homeowners of their closing date, issue delay letters, assist in answering questions prior to possession. • Manage the schedule and work load of 1 service dedicated handyman to ensure that homeowner deficiencies are resolved in a timely manner. • Issue purchase orders to trades on behalf of Site Superintendents and assist accounting in revision when needed. • Liason between Tarion, builder, solicitors, vendors and homeowners to assist with closings and post close deficiencies via phone and email. • Processing homeowner deficiencies using NewStar system to ensure homeowner satisfaction on all four Laurier locations – Brampton, Whitby, Maple and Richmond Hill and working with Site Superintendent to book handyman and trades in for appointments. • Issue work orders and daily management to vendors with regards to PDI, 30 Day forms and 1-year Tarion forms. • Implemented reports and spreadsheets to adequately track deficiencies and follow up ensuring deadlines are met and homeowners are satisfied. Show less



RINOMATO GROUP OF COMPANIES

• Canada
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Construction Administrator - Country Homes

  • Nov 2019 - Oct 2022

  • Primarily responsible for entering Agreement of Purchase of Sale documentation into NewStar system ensuring accuracy and completeness, as well as relaying this information through email and OnLocation Portal to the lawyers, new homeowners and Country Homes staff and trades. • Responsible for processing Colour Charts created at the Décor Studio and ensuring all selections and options are complete. • Processing and Issuing Purchase Orders to trades on behalf of office and site and doing change orders or manual PO creation for necessary revisions or additions. • Responsible for set-up of Company program Newstar - OnLocation portal and digitizing documents and files for access to trades, office staff and home purchasers. • In charge of collecting and populating reports to generate letters and notices outlining delays or scenario’s surrounding the COVID-19 pandemic and the Labor Strike and its effects on homeowner closing dates, in addition to being the liaison between Builder and Homeowner via phone and email for routine questions and concerns. • Participate as part of a team requesting, submitting and submitting Building Permits to the appropriate Town or City and regularly providing permit status to the appropriate parties. • Working with management, Site Supervisors and Trades to ensure Construction Schedules are kept on track. • Collection of Safety Documentation including WSIB, Certificate of Insurance, Form 1000, Company Safety Policies etc. • Working knowledge of the NewStar program to build and update the product library, building models and square footages as well as pricing. • Overseeing the creating and processing of Amendments for changes to Purchasers, closing date, model change or price following Décor appointments. Show less



The Michael Thomas Group Inc.

• Junior Project Coordinator

  • Sep 2018 - Sep 2019

  Fully support Site Supervisors and Project Managers in all project coordination. Liason between Clients, Consultants and Sub-Contractors, executing record of change notices, shop drawings, invoicing and other submittals while maintaining pertinent documents to complete the Construction projects. Additional responsibilities include updating and maintaining of Contractor WSIB, Insurance Certificates and compiling closeout manuals upon job completion.

• Office Administrator

  • Sep 2014 - Aug 2018

  Maintaining Reception – Greeting Clients, Consultants and Sub-Contractors, handling incoming calls and directing them to the proper recipient, office filing, incoming and outgoing mail and arranging couriers. Updating and maintaining sub trade WSIB, Insurance Certificates and registration of Contractor forms on a per job basis. Additional responsibilities include assisting the Accounting Department with posting invoices using Sage 100.



A Cupcake Affair

• Woodbridge, Ontario

• Company Owner

  • Jan 2011 - Jan 2015

  Created the concepts, website, recipes and marketing strategies for "A Cupcake Affair ". Sole owner and Baker of cupcakes for sale as specialty baked products Liaise directly with customers to create the perfect combination of flavour and theme to cater to events of any size. Created the concepts, website, recipes and marketing strategies for "A Cupcake Affair ". Sole owner and Baker of cupcakes for sale as specialty baked products Liaise directly with customers to create the perfect combination of flavour and theme to cater to events of any size.



United Petroleum Transport Ltd

• Canada
• Truck Transportation
• 1 - 100 Employee

• Data Entry Clerk

  • Sep 2013 - Jun 2014

  Review, post and archive incoming driver bill of ladings daily for use in payroll and client invoicing. Assisting dispatchers in answering phones and retrieving paperwork for stations. Identifying and analyze driver redirects and completing specialized paperwork for Suncor. Review, post and archive incoming driver bill of ladings daily for use in payroll and client invoicing. Assisting dispatchers in answering phones and retrieving paperwork for stations. Identifying and analyze driver redirects and completing specialized paperwork for Suncor.



Michael's

• Woodbridge, Ontario

• Certified Framing Associate

  • Jan 2013 - Sep 2013

  Responsibilities include providing knowledgeable customer service, promotional activities, taking orders and payments, assembly of custom frames, and handling customer complaints and concerns in a timely manner. Responsibilities include providing knowledgeable customer service, promotional activities, taking orders and payments, assembly of custom frames, and handling customer complaints and concerns in a timely manner.



Bank of Montreal

• Toronto, Canada Area

• Indexing Support Representative

  • Apr 2008 - Jun 2010

  Review, prioritize and analyze incoming written Corporate requests, identifying critical inquiries and allocating them to the dedicated Representative. Review and issue invoices and reports to high profile Corporations and the Federal Government within stringent timeframes. Assist Correspondence Officers with various inquires and VIP billing, proactively calling high profile companies to validate information and clarify inquiries relative to billing to ensure payments were made on a timely basis. Work closely with Management to create new processes for quicker and more efficient response. Also responsible for training new staff and creating training material. Show less



Bank of Montreal

• Fraud Administration Support

  • Aug 2007 - Apr 2008

  Conduct daily audit of Affidavits; Management of all departmental incoming/outgoing Security documents, and subsequent follow-up calls to Cardholders and Corporations; Completion of financial inquiry requests; Daily Merchant credit and recurring transaction reports; management of the Affidavit Log and other administrative activities.

• Fraud Recovery Support

  • Nov 2006 - Aug 2007

  Identification of fraudulent scenarios and opening or declining fraud files and rush files; adjusting accounts using various systems; reposting of legitimate transactions and adjustment of interest and various fees.