Experience

Brenthaven

• United States
• Manufacturing
• 1 - 100 Employee

• Inside Sales Representative

  • Sep 2014 - Present

  Currently in charge of sales and channel management for Corporate, Retail and Direct customers. Key areas of responsibilities are: - Manages inventory and allocation. - Create and maintain customer relationships while identifying and closing business opportunities. - Create reports and make group presentations at channel meetings. - Negotiate favorable terms and conditions with new customers . - Design and establish pricing matrix to support day to day quoting opportunities. - Respond to sales and stocks inquiries in a timely manner. - Work with sales and buyers to ensure sales forecasts are incorporated into future buying volumes and respond to inquiries about orders. Show less



TD SYNNEX US

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Product Manager for Avaya

  • Dec 2013 - Jul 2014

   Directly manage/negotiate back end and front end rebate programs/ensure accrued amount is invoiced and collected. Negotiate favorable terms and conditions with vendors. Support sales with product guidance, product pricing and market trends. Design and establish pricing matrix to support day to day quoting opportunities. Respond to sales inquiries in a timely manner. Work with sales and buyers to ensure sales forecasts are incorporated into future buying volumes and respond to inquiries about orders. Work with Vendor and Sales to maximize “bid” opportunities. Be the consolidator of competitive information. Point of escalation on vendor issues relating to their channel strategies, selling practices, special programs and other general “trouble shooting Show less

• EC Helpdesk Analyst

  • Aug 2012 - Nov 2013

   Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required. Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires Acts as a technical resource in assisting remote users to resolve problems with equipment and data.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• L1 Technical Support Expert for Netgear

  • Dec 2009 - Jul 2012

   Troubleshoots problems with Netgear routers, wireless adapters and storage devices.  Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires  Answered phone and email inquiries, general and product support coverage  Troubleshoots problems with Netgear routers, wireless adapters and storage devices.  Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires  Answered phone and email inquiries, general and product support coverage