Experience

Resource Medical Group

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Custermer Service Lead

  • Sep 2020 - Present

  Leads a team of Customer Service Representatives for 6 locations. ‬Assists team members’ questions, provides advice, and training. ‬Answers phone calls and emails from customers, referrals, and other employees to provide quick ‬resolution of issues and questions. Monitors employee performance and note areas for improvement and hold meeting directly with the ‬team. Maintain overall department and organization efficiency and performance by identifying opportunities to ‬enhance internal processes. Quickly and effectively resolve customer issues, particularly when a customer is unhappy with the ‬company‭’‬s product or service. Run daily report to monitor equipment is being processed and delivered in a timely manner. ‬Maintain accuracy of orders that are being fulfilled by all Resource Medical locations. ‬Process orders for durable medical equipment, oxygen, and respiratory equipment. ‬ Show less



Betsch Associates

• United States
• Architecture and Planning
• 1 - 100 Employee

• Office Administrator

  • May 2017 - Aug 2020

  Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing. Coordinates and maintains records for staff office space, phones, company credit cards and office keys. Creates and modifies various documents and invoices using Microsoft Office. Maintains office services by organizing office operations and procedures. Preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions. Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing. Coordinates and maintains records for staff office space, phones, company credit cards and office keys. Creates and modifies various documents and invoices using Microsoft Office. Maintains office services by organizing office operations and procedures. Preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions.



Complete Healing and Wellness Center

• Williamston, South Carolina

• Adminstrative Assistant

  • Mar 2015 - Feb 2017

  Responsible for keeping all patient files organized and maintained the Neuropathy department. Filed medical records and handled administrative duties, such as answering phones, scheduling appointments. Scanned, filed, and emailed as needed. Ordered office and medical supplies. Ensured Neuropathy equipment was kept in good working order. Responsible for keeping all patient files organized and maintained the Neuropathy department. Filed medical records and handled administrative duties, such as answering phones, scheduling appointments. Scanned, filed, and emailed as needed. Ordered office and medical supplies. Ensured Neuropathy equipment was kept in good working order.



Confident Smiles of Laurens

• Laurens, South Carolina

• Financial Coordinator

  • May 2016 - Nov 2016

  Set and met sales goals. Called or corresponded with patients about scheduling, insurance, and treatment plans. Answered incoming calls. Discussed charges, financing options, and collected payment from patients. Confirmed eligibility and processed insurance claims. Assisted with marketing efforts. Set and met sales goals. Called or corresponded with patients about scheduling, insurance, and treatment plans. Answered incoming calls. Discussed charges, financing options, and collected payment from patients. Confirmed eligibility and processed insurance claims. Assisted with marketing efforts.



Eastside Pediatrics

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Receptionist

  • Dec 2013 - Mar 2015

  Created a friendly well-organized office for patients. Scheduled appointments, answered and routed calls, made payment transactions and kept paperwork organized. Created a friendly well-organized office for patients. Scheduled appointments, answered and routed calls, made payment transactions and kept paperwork organized.



Pain Management Associates

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Medical Receptionist

  • Nov 2012 - Nov 2013

  Greeted and scheduled patients and visitors. Also in charged of bookkeeping, calling patients to remind them of appointments. Handled billing, answering and routing calls, making payment transactions, and handled patient referrals. Greeted and scheduled patients and visitors. Also in charged of bookkeeping, calling patients to remind them of appointments. Handled billing, answering and routing calls, making payment transactions, and handled patient referrals.



TJ Maxx

• Simpsonville, South Carolina

• Sales Associate

  • May 2009 - Mar 2012

  Responsible for coordinating administrative, clerical, and store activities. Balanced daily receipts in accordance with company guidelines and policies. Ensured company equipment was kept in good working order communicated effectively with management and store associates. Administered training of store associates. Responsible for coordinating administrative, clerical, and store activities. Balanced daily receipts in accordance with company guidelines and policies. Ensured company equipment was kept in good working order communicated effectively with management and store associates. Administered training of store associates.