Christina Ndluli

Technical Support Agent at Lion Minds
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA

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Experience

  • Lion Minds
    • South Africa
    • E-learning
    • 1 - 100 Employee
    • Technical Support Agent
      • Oct 2022 - Present

  • Startek
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Agent
      • Jul 2019 - Sep 2022

      •Assists customers via phone, chat and email with questions, requests and complaints •Submit reports, follow-up and requests solutions regarding customer calls •Remains courteous and patient while addressing complaints in an efficient manner •Tracks KPIs to measure the average hold time, handle time, first call resolution and overall customer satisfaction to improve productivity •Communicates answers, solutions and next steps clearly so that customers are assured that their concerns have been fully addressed Show less

Education

  • Northview High Scool
    National senior certificate, Grade 12
    2013 - 2018

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