Experience

Honolulu Cookie Company

• United States
• Retail
• 1 - 100 Employee

• Director Of Corporate Sales

  • Jan 2017 - Present

  Honolulu Hi

• Corporate Account Manager

  • Mar 2014 - Present

  Honolulu, Hawaii The Corporate Department at Honolulu Cookie Company is focused on providing business gifts inspired with Aloha to businesses and corporations throughout the Hawaiian Islands and around the world. We intend to provide our customers the best online and offline experience in support of our business website (business.Honolulucookie.com) We value those who choose to gift others with Honolulu Cookie Company and we strive to make each gift special by providing custom options.



Travelocity

• United States
• Travel Arrangements
• 200 - 300 Employee

• Market Manager-Hawaii

  • Jun 2012 - Feb 2014

  Hawaii Establishes and maintains strong, long-term relationships with 170 hotel and condominium properties and hotel management companies across all islands in Hawaii through regular partner contact. Responsible for achieving annual sales goals that Travelocity has targeted for the Hawaii market. Leveraged excellent partners’ relations and internal resources to meet/exceed Company’s revenue budgetary expectations consecutive quarters. Ensures that Hawaii and the hotel partners are… Show more Establishes and maintains strong, long-term relationships with 170 hotel and condominium properties and hotel management companies across all islands in Hawaii through regular partner contact. Responsible for achieving annual sales goals that Travelocity has targeted for the Hawaii market. Leveraged excellent partners’ relations and internal resources to meet/exceed Company’s revenue budgetary expectations consecutive quarters. Ensures that Hawaii and the hotel partners are appropriately represented on Travelocity and in all appropriate media and promotional opportunities, by collaborating with internal teams, i.e. marketing, public relations, social media, and merchandising. •Negotiates with hotel partners to secure inventory, rates and promotions. •Monitors and evaluates partner performance; provide meaningful reporting analysis to individual and regional accounts to identify and implement strategies to achieve mutually beneficial goals. •Promote Travelocity’s full suite of products and key initiatives to partners, and educate them on the benefits and use of available products and tools. •Conducts training to hotel staff on Travelocity’s extranet. •Provides consultation and expert opinions to hotel suppliers on revenue optimization, pricing strategies and online marketing. •Develops a strong network and relationships within the local market in order to leverage appropriate market influencers, i.e. tourism bureaus, hotel and other industry associations, etc.. •Represents Travelocity at various key industry functions, meetings and events to maintain a high visibility for the Company. •Responsible for coordinating meetings with partners and special events, such as the annual Travelocity Partners Mahalo event. •Identifies and solicits new hotel partnership opportunities. Show less



Outrigger Enterprise Group

• Online Marketing Coordinator

  • Jan 2010 - Jun 2012

  -Coordinated and managed Outrigger’s multi-million dollars online media commitments and initiatives. -Created and maintained an online media calendar, to keep track of all media productions, deadlines, start and expiration dates, offers (by property) and budgets (total and by property). -Coordinated the execution of scheduled online media, to ensure that effective and efficient execution -Prepared recap of all media initiatives for distribution to internal stakeholders. -Responsible… Show more -Coordinated and managed Outrigger’s multi-million dollars online media commitments and initiatives. -Created and maintained an online media calendar, to keep track of all media productions, deadlines, start and expiration dates, offers (by property) and budgets (total and by property). -Coordinated the execution of scheduled online media, to ensure that effective and efficient execution -Prepared recap of all media initiatives for distribution to internal stakeholders. -Responsible for keeping track of all online media estimates and proposals to verify against billing. --Ensured that all invoices are processed and paid in a timely manner. -Administered all RFP and competitive bidding processes. -Assisted the Director of Online Distribution & Marketing with organizing, conducting and participating in scheduled meetings. Coordinate efforts to provide proper follow-up on action items established at meetings. -Conducted routine market, competitive and media research, and provide recaps with recommendations to management. -Compiled and disseminated market intelligence and performance reports to internal business units and authorized external partners. -Assisted in development of presentations and departmental updates. Show less



2010 Castle Resorts & Hotels

• Manager Of Contracts & Account Service

  • Nov 2001 - Jan 2010

  Responsible for the wholesale and online travel agencies segments, which accounted for over 72% of the Company’s total room sales. Successfully leveraged limited resources and strategic partnerships to meet/exceed Company’s sales goals. Participated in contracts negotiation and cooperative marketing meetings with major domestic/international (Oceania, Canada, Asia) wholesalers and OTAs. Negotiated with OTA partners to secure merchandising opportunities, preferred placements, and top… Show more Responsible for the wholesale and online travel agencies segments, which accounted for over 72% of the Company’s total room sales. Successfully leveraged limited resources and strategic partnerships to meet/exceed Company’s sales goals. Participated in contracts negotiation and cooperative marketing meetings with major domestic/international (Oceania, Canada, Asia) wholesalers and OTAs. Negotiated with OTA partners to secure merchandising opportunities, preferred placements, and top sort displays on their websites. Assisted revenue management with maintaining rates and inventory in the OTAs’ extranets for 20 Castle properties in Hawaii and the South Pacific. Responsible for creating and maintaining over 35 wholesale contracts, cooperative marketing agreements, and ongoing rate addendums. Developed a thorough understanding of pricing and channel distribution; worked closely with revenue management team to ensure pricing parity and integrity across all distribution channels. Participated in annual rate setting strategies and weekly revenue meetings. Contributed to the annual marketing and business plan and budget process. Conducted product training to wholesale product managers and reservations agents at major wholesalers’ offices. Represented Castle at key trade and consumer shows. Coordinated and conducted familiarization tours and site inspections for wholesalers and retail travel agents. Assisted with monitoring and fulfilling wholesale coop and override commitments, including deadlines, creative, and budgets. Show less



Castle Resorts & Hotels

• Manager of Contracts and Account Service

  • Jan 1992 - Jan 2010

  Honolulu Hawaii



Hawaii Reservations Center

• Reservations Supervisor

  • Dec 1992 - Nov 2001

  Managed Castle’s in-house central reservation department, responsible for fulfilling reservation needs from all channels (wholesale, GDS/IDS, website and groups) for all 20 Castle properties in Hawaii/Micronesia. Responsible for hiring, leading, motivating, coaching and disciplining 12 reservation agents; compiled monthly work schedules and payroll.