Experience

Staff On Site

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Line Support

  • Dec 2011 - Present

  • Verified products for accuracy and safety before being shipped to store locations • Successfully complete all jobs by time requested • Assist shift coordinator in daily activities • Responsible for training new employees • Verified products for accuracy and safety before being shipped to store locations • Successfully complete all jobs by time requested • Assist shift coordinator in daily activities • Responsible for training new employees



Xerox Services

• Houston, Texas Area

• Customer Care Assistant

  • Mar 2011 - Jun 2011

  • Informed customers about services available and assessed customers’ needs • Gathered information, researched/resolved inquiries and logged customers’ calls on accounts • Communicated appropriate options for a resolution in a timely manner • Informed customers about services available and assessed customers’ needs • Gathered information, researched/resolved inquiries and logged customers’ calls on accounts • Communicated appropriate options for a resolution in a timely manner



Startek

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• CSR-Operations

  • Mar 2009 - Sep 2010

  • Assisted in activations for new and existing customers • Informed customers of features and services that will assist them in getting the full potential of their service • Performed number transfers in and out of company; sometimes required contacting old/new provider • Logged all discussed on all calls for customer’s account security • Team leader on when needed • Assisted in activations for new and existing customers • Informed customers of features and services that will assist them in getting the full potential of their service • Performed number transfers in and out of company; sometimes required contacting old/new provider • Logged all discussed on all calls for customer’s account security • Team leader on when needed