Senior Vice President of Engineering

• Jan 2023 - Present

VP of Engineering and Data Analytics

• Mar 2022 - Jan 2023

Vice President Data and Analytics

• May 2021 - Mar 2022

Vice President of Business Intelligence

• May 2018 - Apr 2021

Spearheading data analytics and BI projects for this established technology consulting firm, I lead and motivate 12 full-time employees (FTEs) and 5 contractors to peak performance levels. I help organizations to leverage the Microsoft BI platform and a wide range of BI technologies, including Tableau, Power BI, Azure, AWS, Snowflake, and SQL Server. While doing so, I define strategic technology roadmaps and set technical direction for client projects. Collaborating with C-level client executives, I drive people to deliver the best BI solutions. DELIVERED RESULTS: ► Leading DesignMind to become a Microsoft Gold Partner. Leveraging deep expertise in implementing Microsoft technology. ► Boosting staff performance by formalizing bonus program and designing performance reports/dashboards. ► Significantly reducing overhead expenses by installing rigor into personnel processes. BECHTEL CONSTRUCTION: ► Achieving in 18 months what this client tried to accomplish in 20 years. Directing highly successful teams worldwide across the United States, the United Kingdom, and India. ► Saving the client millions of dollars; empowering the customer to negotiate better insurance premiums/claims. Enabling this global construction company to aggregate all of their insurance data from 125 insurers representing billions of dollars in premiums and claims. ► Providing instant access to comprehensive data, which was 90%-95% accurate. Designing BI system that represents a single source of truth, providing analytical reports and visual dashboards for internal/external stakeholders. ► Collecting old/aggregate data from as far back as 1996 and digitizing information from original hard copies. Gathering critical details through insurance policies, claim/document management systems, and insurance premium/claims databases from major brokers such as Willis, AON, Marsh, and insurer groups such as Allianz, Chubb, Zurich, and AIG.

Director, Product Delivery, ClaimIQ

• Mar 2017 - Apr 2018

I optimized customer confidence/loyalty while expertly managing complex, high-risk customer implementation projects. Steering the entire product development cycle, from proof-of-concepts through product production releases, I led trained, mentored, and motivated employees to peak performance levels, ensuring teams were driven to succeed. I interfaced regularly with chief officers and the executive team. I developed a highly successful ClaimIQ product, which is currently used in 50%+ of all 3rd-party BI/PD/GL insurance claims made in the United States, as it is utilized by 4 of the top 5 – as well as 8 of the top 25 – P&C insurance carriers nationwide. ClaimIQ is a software-as-a-service (SaaS) offering that leveraged statistical models to support property and casualty (P&C) claims handlingDELIVERED RESULTS:► Boosting revenue 250%, maintained 80%+ profit margin, and growing engineering/implementation teams from 5 employees to 18. ► Expanding user base from 8,000 to 54,000 by making a superior product; increasing the number of major carriers from 2 to 14.► Ensuring zero business disruptions while transitioning the office from San Francisco to San Diego. ► Maintaining 99.99% uptime while fulfilling all requirements of all of the customer’s service-level agreement (SLA).

Senior Manager, Product Delivery

• Mar 2015 - Mar 2017

Overseeing software engineering, product management, customer implementation, and production support for ClaimIQ, I established product architecture, standards, governance, and development processes. I worked with data scientists to make sure the product was backed with the most useful data analytics and statistical models. I also served as a subject matter expert (SME), translating in-depth product knowledge for general business audiences and resolving escalated client issues.DELIVERED RESULTS:► Meeting tight deadlines, and ensuring minimal defects and plan deviations by training teams on best practices. ► Maximizing operational/staff productivity with Lean-Agile methodology and regular performance evaluations.► Boosting employee engagement and satisfaction through team-building events, group meetings, and private coaching.

Manager, Software Engineering

• Oct 2012 - Mar 2015

I expanded the role from Senior Technical System Architect to manage 5 software engineers and accelerate the software development lifecycle (SDLC). While doing so, I defined architectural/product roadmap for ClaimIQ product and services, evolved systems from Waterfall methodologies, and implemented a Kanban board. I ensured continuous integrations/continuous delivery (CI/CD). By learning all the business needs and recommending the best product solutions, I optimized customer success. I assessed database architectures of potential acquisitions, and offered sales and marketing support as a trusted product SME. I also provided private employee coaching, developing plans to foster career growth and resolve issues. DELIVERED RESULTS:► Growing revenue by 135% and the customer base by 130%; positioning the team to reach 200% revenue growth by 2015.► Receiving the Achievement Award for Lean-Agile program, which improved sales, trainings, and innovations.► Successfully training prospective users onsite to utilize the ClaimIQ tool and surveying participants to assess response.► Being invited to speak at the Mitchell Property and Casualty Users Conference, and being frequently requested by clients to share advanced expertise at their meetings/presentations.

Senior Technical System Architect

• Jan 2006 - Oct 2012

As a core engineering member the ClaimIQ.com startup acquisition by Mitchell International in 2005, I spearheaded critical application architecture projects. I developed object/relational data mapping and data warehouse offering for the ClaimIQ product. I led code reviews, defined coding procedures, designed applications, and served as a Scrum Master. While strengthening internal collaboration, I provided strategic direction and vision.DELIVERED RESULTS:► Rapidly evolving the applications and improving build/deployment processes to support a growing client base.► Receiving the MVP Award for building the ClaimIQ data warehouse.

Database Architect

• Apr 2004 - Dec 2005

While providing database tuning and product support, I developed end-user, manager, and executive reports, and implemented report delivery mechanism. I proactively resolved issues while demonstrating keen attention to detail, leveraging advanced technical insight and superior presentation skills.

Senior Database Engineer

• Jan 2003 - Apr 2004

I supervised a Database Engineer while developing OLTP database model, data analytics, and data warehouse offerings.