Christianne Beks
Manager Studiebegeleiding at LOI- Claim this Profile
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English Native or bilingual proficiency
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German Professional working proficiency
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Dutch Native or bilingual proficiency
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French Professional working proficiency
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Bio
Robin Ilona Nouws-Koelemeijer
Christianne is een voorbeeld voor vele managers, maar zeker ook voor haar team. Ze staat voor haar team, als mens en als manager. Zij weet heel goed wat er speelt en speelt hier op in. Ik kijk naar haar op en hoop dat mijn team net zo naar mij zal kijken als ik naar haar!
Luiz Fernando Teston
Before Christianne CS at Greetz had dedication and effort, achieving a lot due to hard work. After her it started to work on an effective way achieving good results with a better process. This was a challenge considering strong members have left. It is visible on how much things improved not only there but in the company as a whole. She is a strong example on what leadership should be.
Robin Ilona Nouws-Koelemeijer
Christianne is een voorbeeld voor vele managers, maar zeker ook voor haar team. Ze staat voor haar team, als mens en als manager. Zij weet heel goed wat er speelt en speelt hier op in. Ik kijk naar haar op en hoop dat mijn team net zo naar mij zal kijken als ik naar haar!
Luiz Fernando Teston
Before Christianne CS at Greetz had dedication and effort, achieving a lot due to hard work. After her it started to work on an effective way achieving good results with a better process. This was a challenge considering strong members have left. It is visible on how much things improved not only there but in the company as a whole. She is a strong example on what leadership should be.
Robin Ilona Nouws-Koelemeijer
Christianne is een voorbeeld voor vele managers, maar zeker ook voor haar team. Ze staat voor haar team, als mens en als manager. Zij weet heel goed wat er speelt en speelt hier op in. Ik kijk naar haar op en hoop dat mijn team net zo naar mij zal kijken als ik naar haar!
Luiz Fernando Teston
Before Christianne CS at Greetz had dedication and effort, achieving a lot due to hard work. After her it started to work on an effective way achieving good results with a better process. This was a challenge considering strong members have left. It is visible on how much things improved not only there but in the company as a whole. She is a strong example on what leadership should be.
Robin Ilona Nouws-Koelemeijer
Christianne is een voorbeeld voor vele managers, maar zeker ook voor haar team. Ze staat voor haar team, als mens en als manager. Zij weet heel goed wat er speelt en speelt hier op in. Ik kijk naar haar op en hoop dat mijn team net zo naar mij zal kijken als ik naar haar!
Luiz Fernando Teston
Before Christianne CS at Greetz had dedication and effort, achieving a lot due to hard work. After her it started to work on an effective way achieving good results with a better process. This was a challenge considering strong members have left. It is visible on how much things improved not only there but in the company as a whole. She is a strong example on what leadership should be.
Experience
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LOI
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Netherlands
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E-learning
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300 - 400 Employee
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Manager Studiebegeleiding
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Mar 2023 - Present
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dé VakantieDiscounter
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Netherlands
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Travel Arrangements
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1 - 100 Employee
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Head Of Customer Service
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Mar 2022 - Feb 2023
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Greetz
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Netherlands
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Technology, Information and Internet
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1 - 100 Employee
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Manager Customer Support
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Jun 2018 - Mar 2022
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Parkmobile
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Netherlands
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IT Services and IT Consulting
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1 - 100 Employee
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Manager Customer Services
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Dec 2015 - May 2018
Leading a local team of 25 agents in daily operations, along with a remote team in Belgium for international support. During my tenure at Parkmobile, I was closely involved in the implementation of new technology (telephony platform/ ticketing systems), along with change management as we expanded our business towards Belgium France and Switzerland. Leading a local team of 25 agents in daily operations, along with a remote team in Belgium for international support. During my tenure at Parkmobile, I was closely involved in the implementation of new technology (telephony platform/ ticketing systems), along with change management as we expanded our business towards Belgium France and Switzerland.
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Easywalker
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Netherlands
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Manufacturing
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1 - 100 Employee
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Customer Care Specialist
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Jun 2014 - Jan 2016
I split my focus between implementing service standardization & tehnology, providing hands-on customer care and project management. I split my focus between implementing service standardization & tehnology, providing hands-on customer care and project management.
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Prometric
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Contact Centre Manager, EMEA
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Jun 2012 - Jun 2014
Managing a 40 seat multi-lingual contact center serving the EMEA region, along with in remote management of an outsourced service provided by a third party contact center in Ireland (ABTRAN). Accountable for the contact center SLA and daily, weekly and monthly reporting to a US based management team. Working closely with our HR operations which were based in Ireland, I drove several initiatives to reduce absenteeism, formalize employee feedback and restructure employee training. Managing a 40 seat multi-lingual contact center serving the EMEA region, along with in remote management of an outsourced service provided by a third party contact center in Ireland (ABTRAN). Accountable for the contact center SLA and daily, weekly and monthly reporting to a US based management team. Working closely with our HR operations which were based in Ireland, I drove several initiatives to reduce absenteeism, formalize employee feedback and restructure employee training.
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ACN
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United States
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Telecommunications
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700 & Above Employee
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Customer Service Supervisor
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Sep 2010 - Jun 2012
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Regus
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Luxembourg
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Facilities Services
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700 & Above Employee
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Centre Manager
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Dec 2009 - Aug 2010
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Holland America Line
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United States
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Travel Arrangements
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700 & Above Employee
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Guest Relations Manager
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Apr 2005 - Nov 2009
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Education
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2000 - 2003
Hotel Management School Les Roches
hotel management -
1992 - 1997
Gemeentelijk Gymnasium
Community
