Product Manager

• Aug 2023 - Present

➢ Define and champion the product vision, strategy, and roadmap, aligning them with the overarching goals of PEZA. ➢ Gather, manage, and prioritize market and customer requirements, ensuring the product's alignment with the evolving needs of businesses and investors. ➢ Collaborate closely with engineering, sales, marketing, and support teams to ensure that business case objectives and customer satisfaction goals are consistently met. ➢ Take on the role of the product's leader within the company, setting the tone for innovation and excellence. ➢ Develop robust business cases for new products, enhancements to existing products, and strategic business ventures, ensuring alignment with PEZA's mission and objectives. ➢ Deliver engaging Economic Zones presentations, actively participate in sales meetings, and represent the Digital Marketplace Platform. Show less

Solutions Architect

• Jul 2023 - Jul 2023

➢ Analyze requirements to develop a clear understanding of the problem and design appropriate solutions.➢ Design solutions that can seamlessly integrate with existing systems and technologies within the organization, promoting interoperability and efficiency.➢ Incoporate security measures into solution design to protect data and systems from potential threats.➢ Identify potential risks and challenges in the proposed solution and develop strategies to mitigate them effectively.➢ Support the principals to come up with a comprehensive documentation of the solution architecture, including design decisions, guidelines, and best practices, to facilitate effective communication and future reference.➢ Support the cyber security engineers develop proof-of-concept prototypes to validate the feasibility and effectiveness of the proposed solution before full-scale implementation.➢ Act as bridge between technical teams and clients, conveying complex technical concepts in a clear and understandable manner.➢ Collaborate with project managers to define project scope, timeline, and resource requirements, ensuring that the architectural aspects align with the project goals.➢ Explore emerging technologies and innovative solutions to address unique business challenges and provide a competitive edge to the organization. Show less

Product Manager

• Jul 2022 - Jul 2023

• Defines the product vision, strategy and roadmap.• Gathers, manages, and prioritizes market/customer requirements.• Acts as the customer advocate articulating the user's and/or buyer's eeds.• Works closely with engineering, sales, marketing, and support to ensure business case and customer satisfaction goals are met. • Has technical product knowledge or specific domain expertise. • Acts as the product's leader within the company.• Develops the business case for new products, improvements to existing products and business ventures.• Develops positioning for the product.• Deliver customer presentations and attend sales meetings and partner conferences.• Assist in partner marketing activities such as tradeshows, campaigns and other promotional activities. Show less

Sales and Customer Service Associate

• Jun 2019 - Jun 2022

• Listening to customers’ concerns to identify and assess customer needs to determine resolution• Providing detailed explanations of services or products• Reviewing customer accounts and transactions while resolving issues• Communicating with customers through email or chat as well as over the phone or on social media• Monitoring customer satisfaction levels• Referring customers to supervisors when necessary• Provide administration support for new account opening and upgrade.• Monitor job orders and communicate with zone team regarding repair ticket, new line and upgrades.• Working with a corporate team (CXSDA) to create better methods to address customer complaints• Conducts cross-sell & upsell Show less

Project Lead

• Oct 2021 - Apr 2022

Premier Community Viber GroupA Community Viber Group with high-end accounts of PLDT subscribers. • End-to-end handling.• Handled 27 Community Viber Groups on the Greater Metro Manila - South.

Project Lead

• Apr 2021 - Jul 2021

Instant Wi-Fi ProjectOffers post-paid Wi-Fi plan.• Handled 33 Customer Service Representatives nationwide to conduct callouts to execute this project.

Accounting Staff

• Mar 2018 - May 2019

• Specializes billings, collections, and liquidation of stocks and responsible for managing and recording financial transactions. • Ensures that accurate records of bills are kept, payments are collected in a timely manner, and stocks are properly accounted for and sold or liquidated as needed. • This role requires attention to detail, strong organizational skills, and knowledge of accounting principles and practices. • Specializes billings, collections, and liquidation of stocks and responsible for managing and recording financial transactions. • Ensures that accurate records of bills are kept, payments are collected in a timely manner, and stocks are properly accounted for and sold or liquidated as needed. • This role requires attention to detail, strong organizational skills, and knowledge of accounting principles and practices.

Customer Service Associate

• Sep 2016 - Dec 2017

Customer Service Associate (Teller): Responsible in client satisfaction through friendly and efficient servicing of deposits, withdrawals, bills payments and loan payments. Jobholder ensures cash or cheques counted or verified and that all technicalities are reviewed and checked prior to posting and validation. • Make sure that transaction media are checked and verified as negotiability of instruments, authenticity of signatures, and availability of funds. Ensures that proper cash balancing is performed and transaction documents are completely accounted for. Teller Balancing reports are printed and counterchecked against the posting media to ensure correctness and accuracy of validated transactions. Show less

Business Owner

• Aug 2015 - Jul 2017

Serving good quality food and beverages for the people near the barangay. Serving good quality food and beverages for the people near the barangay.

Internship Trainee

• Nov 2015 - Mar 2016