Christian Guandique

Experience Advisor at Baptist Health South Florida
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency

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Bio

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Credentials

  • Lean Six Sigma Green Belt
    Florida International University
    Apr, 2022
    - Oct, 2024
  • Excel 2019 Essential Training
    LinkedIn
    Jan, 2022
    - Oct, 2024
  • Tableau Desktop Qualified Associate Certification
    Tableau Software
    Dec, 2020
    - Oct, 2024

Experience

  • Baptist Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Experience Advisor
      • Jul 2021 - Present

      ● Assist in driving meaningful action plans, goals, and objectives● Cultivate effective relationships with stakeholders at all levels● Influence and instill culture and mindset related to patient experience● Identify gaps in performance, produce enhanced data reports, and deploy improvement initiatives● Provide KPI data to department leaders and executives● Created performance dashboards for all four service lines● Collaborated with WKBH Hospitalist Group Medical Director to create a performance dashboard for physicians● Provide weekly HCAHPS and CAHPS updates for internal stakeholders● Lead initiatives involving exploration and analysis of data across Press Ganey platform

    • Lead Patient Financial Representative
      • Feb 2017 - Jul 2021

  • Children's Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Service Representative
      • Jul 2016 - Feb 2017

  • Dr Marvin Van Hal
    • Dallas, Texas
    • Referral Coordinator
      • Jul 2015 - Aug 2016

  • Texas Trust Credit Union
    • United States
    • Banking
    • 100 - 200 Employee
    • Bank Teller
      • Jan 2013 - Jun 2015

  • Gap Inc.
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service Representative
      • Aug 2010 - Jan 2013

Education

  • Florida International University
    Master of Business Administration - MBA, Health/Health Care Administration/Management
    2022 - 2023
  • Florida International University
    Bachelor of Business Administration - BBA, Business Analytics
    2018 - 2021
  • Tarrant County College
    Associate of Arts (A.A.), Business/Commerce, General
    2012 - 2015

Community

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