Experience

Experis Deutschland

• Germany
• IT Services and IT Consulting
• 100 - 200 Employee

• Incident & Problem Manager

  • Apr 2022 - Present

• IT Service Manager

  • Jan 2021 - Mar 2022



Proservia Germany

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Service Manager

  • Nov 2017 - Jan 2021



Experis France

• France
• Information Technology & Services
• 700 & Above Employee

• Client Capability Lead

  • Aug 2016 - Oct 2017

  The Client Capability Lead is a contact position responsible for delivery of all in-scope contracted services ensuring that performance goals and cost commitments are met. The CCL works with business partners and vendors to develop, implement and lead a customer centric Service Team operational model driving best TCE and Quality. The CCL promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimization while managing scope, resources, cost of delivery and coordination. The CCL understands the client at a local, country, regional and worldwide level to analyze delivery requirements and create incremental revenue opportunities. The Client Capability Lead actively seeks opportunities to drive down the cost of delivery. It is the principal contact for all service operational and tactical issues for the client and the delivery organizations. The CCL develops and nurtures an excellent client relationship to establish the customer as a Reference Account and to support growth opportunities. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Capability Lead

  • Nov 2015 - Jul 2016



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Delivery Manager

  • 2011 - Oct 2015

  The Account Delivery Manager is a contact position responsible for delivery of all in-scope contracted services ensuring that performance goals and cost commitments are met. The ADM works with business partners and vendors to develop, implement and lead a customer centric Service Team operational model driving best TCE and Quality. The ADM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimization while managing scope, resources, cost of delivery and coordination. The ADM understands the client at a local, country, regional and worldwide level to analyze delivery requirements and create incremental revenue opportunities. The ADM actively seeks opportunities to drive down the cost of delivery. It is the principal contact for all service operational and tactical issues for the client and the delivery organizations. The ADM develops and nurtures an excellent client relationship to establish the customer as a Reference Account and to support growth opportunities. Show less

• Field Service Lead

  • 2009 - 2011