System Administrator

• Jan 2022 - Present

- Streamlined over 2,000 user accounts in Active Directory by synchronizing them through Google Cloud Directory to enable seamless single sign-on using Google services- Created an internal tracking tool using Javascript & MongoDB, automating the check-in process for events with 1,000 plus guests to ensure 100% guest satisfaction- Led high-profile projects with third-party vendors to upgrade outdated hardware in order to meet compliance with the Archdiocese of San Diego- Ensure endpoint security for both Apple and Windows devices using Jamf Protect to deter potential threats- Serve as the main point of contact for customer support requests through the Freshdesk ticketing system Show less

Robotics Coach

• Jan 2022 - Present

- Serve as the lead for the programming department to make the switch from LabView over to Java and Microsoft Visual Studio Code, achieving two functional robots ready for competition within 3 months- Provide guidance to students in comprehending Java programming basics in order to comply with FIRST Robotics policies and meet competition standards- Maintain version control by leveraging GitHub and minimizing coding issues by 50% over the last year- Serving as the main point of contact for software troubleshooting to resolve issues quickly and build rapport among students Show less

Service Desk Specialist III

• Jun 2021 - Dec 2021

• Provided mentorship, training, and development to new and emerging technicians to ensure adherence to correct repair policies and maintain an average 90% repair satisfaction score• Conducted quarterly meetings to present current performance, achieve alignment on revised retail initiatives, and adjust strategy in response to key performance indicators• Performed device triage, composed support documentation in Mobile Genius, presented customers with viable solutions, and expedited iOS/MacOS device repairs efficiently to over 5,000 customers annually• Demonstrated excellent time management skills to comply with a schedule of customer appointments, regularly earning an average customer satisfaction score of 95%, exceeding the 80% regional average Show less

Apple Pay iOS Developer (Internal Experience)

• Jan 2021 - Jun 2021

- Collaborated with the Apple Pay team to implement UI/UX/Security modifications to the Wallet application on the iPhone and Apple Watch, reaching thousands of users who use Apple- Created Radars to address bugs within the source code and developed patches to resolve any security vulnerabilities within the Wallet application- Maintained effective and concise communication with team members by leveraging Git to review and resolve pull requests prior to merging- Automated the process of code cleanliness and readability to ensure consistency across departments, saving over 240 hours of staff time Show less

Service Desk Specialist II

• Nov 2020 - Jun 2021

Service Desk Specialist I

• Nov 2018 - Nov 2020

Technical Consultant Specialist

• Aug 2017 - Nov 2018

Asset Protection Specialist

• Jan 2017 - Aug 2017

Associate

• Mar 2016 - Jan 2017

Caterer

• Sep 2015 - Mar 2016