Experience

Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Principal Cloud Engineer

  • Nov 2021 - Present

  Major Projects: Cloud Governance Framework - Revamped Blizzard's self-service AWS governance framework, and wrote automation to migrate >100 accounts to Blizzard's latest standards for: IAM, Single Sign On, and Service Control Policies. - Developed tooling written in Go to automate Terraform config generation, resource imports, and module update validation for hundreds of Terraform environments. - Built out support for Alibaba Cloud on Blizzard's cloud governance framework. - Maintained Blizzard's GCP cloud governance framework. - Provided support and design reviews to teams deploying on AWS, GCP, and Alibaba Cloud. Show less



GitHub

• United States
• Software Development
• 700 & Above Employee

• Staff Site Reliability Engineer

  • May 2020 - Aug 2021

  Major Projects:Service Catalog- Led development of GitHub's internal Service Catalog which providesself-serve tools teams use to set performance expectations through Service LevelObjectives (SLOs), declare service ownership (e.g. team, Slack channel), and getrecommendations to improve resiliency through automated Service Scorecards.- Collaborated with product leadership to use Service Catalog data to informprioritization of feature vs. reliability work, raise visibility of unownedservices, and focus development efforts on customer impact.- Led regular demos and office hours to show the team's progress and updatestakeholders on Service Catalog's roadmap.- Collaborated with team on design and feature development. The Service Cataloguses React for its frontend, GraphQL + Ruby on Rails for its backend, and isdeployed on Kubernetes.Observability- Led project to redesign GitHub's log processing pipeline to use Apache Kafkaand Logstash to support growing application and system log volume. The pipelineprocesses billions of messages per day.- Wrote tooling in Go to automate Kafka cluster management, and provide bettervisibility into resource usage.- Wrote proxy in Go to help GitHub transition from a custom exception trackingtool to a third party tool. The proxy reduced the amount of application changes developers needed to make to transition to the new tool.Incident Management- Participated in the incident commander on-call rotation for GitHub.com. Dutiesinclude internal/customer facing communication, coordinating efforts betweenteams, and guiding responders towards a safe resolution prioritizing dataintegrity.- Conducted 1:1 debriefs for major incidents, and contribute to post-incidentwriteups that advocate for changes to address contributing factors.- Participated in weekly incident review meetings to ensure incident remediationtasks were tracked, had owners assigned, and owners had the support they neededto complete remediation. Show less

• Senior Site Reliability Engineer

  • Oct 2017 - Apr 2020

• Senior Cloud Systems Engineer

  • Feb 2016 - Oct 2017

  Accomplishments:- Major design contributor to Blizzard’s multi-thousand node global OpenStackdeployment.- Benchmarked and tuned KVM, Open vSwitch, and Linux Bridge to meet low-latencyrequirements for Blizzard’s game servers.- Worked with development teams to migrate bare-metal applications to clouddeployments on OpenStack and AWS.- Developed a library of Ansible playbooks to automate operational taskssupporting the OpenStack deployment.- Wrote a synthetic testing and metrics collection daemon in Python to monitorOpenStack services.- Developed Puppet modules and providers for RabbitMQ, OpenStack, and HAProxy.- Consulted with development teams on Blizzard’s RabbitMQ servers which handlemillions of messages per day.- Helped development teams automate application deployment using tools like:Ansible, Terraform, and Puppet.- Consistently given top ratings in performance appraisals, and well regardedamong peers. Show less

• Systems Engineer

  • Dec 2014 - Feb 2016

• Senior Systems Administrator

  • Mar 2014 - Dec 2014

• Systems Administrator

  • Dec 2012 - Feb 2014



Santa Margarita Catholic High School

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Technology Programmer

  • Jun 2011 - Dec 2012

  - Designed several internal and customer facing Ruby based web applications to provide access to family tuition accounts and accounting systems- Developed PHP plugins for the Moodle course management system to enhance online course offerings- Provided end to end service for custom applications, including: requirements gathering, design, programming, testing, and customer support

• Information Technology Technician

  • Jun 2004 - Jun 2011

  - Developed and maintained an online book ordering system written in PHP for use by 1,500 students- Architected and implemented campus-wide network infrastructure to support the school's future one device per student technology initiative- Maintained a wired and wireless network consisting of 1,700 users, 30 servers, 500 computers, and 100 printers- Maintained the Microsoft Active Directory/Exchange infrastructure, including migrations from Exchange 2003 to Exchange 2007 and Exchange 2007 to 2010- Maintained Microsoft SQL Server 2005/2008 and MySQL databases- Researched requirements and wrote RFPs (Request for Proposal) for vendor bidding- Trained and assisted staff and students with various software applications Show less



University of California, Irvine

• United States
• Higher Education
• 1 - 100 Employee

• House Assistant

  • Sep 2009 - Jun 2010

  - Provided support to house of 14 undergraduate residents - Planned events to encourage resident interaction - Patrolled complex of approximately 38 houses to ensure resident safety and security - Responded to incidents of policy violation - Provided support to house of 14 undergraduate residents - Planned events to encourage resident interaction - Patrolled complex of approximately 38 houses to ensure resident safety and security - Responded to incidents of policy violation



Serra Catholic Elementary School

• Information Technology Technician Intern

  • Sep 2002 - Jun 2003

  Computer repair and deployment, user administration, audio/video administration. Computer repair and deployment, user administration, audio/video administration.