Experience

Hopper

• Canada
• Technology, Information and Internet
• 700 & Above Employee

• Software Engineer

  • May 2022 - Oct 2023

  • Backend Engineer for the customer support experience team • Created Hopper’s first and only customer phone support. IVR created through Amazon Connect and AWS Lambdas. We went from ticket 26h resolution time to under 30mins • Supported and enhanced the support agent toolings such as the website they would use everyday to assist customers with their bookings • Self-serve modification and cancellation implementation for booking ancillaries (fintech products) allowed agents… Show more • Backend Engineer for the customer support experience team • Created Hopper’s first and only customer phone support. IVR created through Amazon Connect and AWS Lambdas. We went from ticket 26h resolution time to under 30mins • Supported and enhanced the support agent toolings such as the website they would use everyday to assist customers with their bookings • Self-serve modification and cancellation implementation for booking ancillaries (fintech products) allowed agents and customers to modify their purchases skipping escalations. The customer support queue went down more than 50% after this was implemented • Expedited information change requests, such as passport info, PII, etc. Avoided going through the general queue and allowed to send a message directly through the app to a prioritized queue in Kustomer for agents to pick up Show less



Granular

• United States
• Farming
• 1 - 100 Employee

• Software Engineer II

  • Aug 2020 - Apr 2022

  Remote - USA • Maintained React federated components applications using Typescript • Created Python AWS Lambda data loading services which consumed data from multiple sources and manipulates it for internal customers • Implemented Elasticsearch to provide a search of all of the items in our catalogs, this allowed for faster results than traditional SQL queries • Managed AWS IAM roles and policies between different companies accounts • Simplified and sped multiple services by using the Bottle… Show more • Maintained React federated components applications using Typescript • Created Python AWS Lambda data loading services which consumed data from multiple sources and manipulates it for internal customers • Implemented Elasticsearch to provide a search of all of the items in our catalogs, this allowed for faster results than traditional SQL queries • Managed AWS IAM roles and policies between different companies accounts • Simplified and sped multiple services by using the Bottle framework • Maintained and designed DynamoDB tables which hosted data for our products catalogs • Data manipulation through ETL services • Continuous improvement and redesign of older architecture to match much modern practices • Use of Docker containers for local development • Load test using Locust to ensure they match usage requirements

• Software Engineer

  • Jan 2019 - Aug 2020

  Des Moines, Iowa Area • Python back-end focused development in a core data team (weather, seeds, crops, chemicals, fields) • Designed data serving applications using AWS Lambdas, Kinesis Stream, DynamoDB, s3 Buckets and Docker containers • Created Flask and Bottle APIs deployed through Kubernetes pods and AWS Lambdas • Maintained customer and internal data through SQL RDS databases and NoSQL DynamoDB • Dependency management through pipenv and poetry

• Software Engineer Intern

  • May 2018 - Dec 2018

  Des Moines, Iowa Area • Managed data manipulation for internal APIs and libraries • Development of AWS Lambda micro-services using Python and the Chalice framework • Focused on providing weather data through REST APIs for Encirca and Granular Nitrogen models • Launched production ready code which was used by multiple teams across the company



Iowa State University

• United States
• Higher Education
• 700 & Above Employee

• Student Technician (Biology IT)

  • Jan 2017 - Jan 2018

  Ames, Iowa • IT Support for faculty and students in the Biology Department • Administered and kept track of Macs and Windows machines across the department • Face to face technical support with clients



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Software Developer Intern

  • Jun 2017 - Aug 2017

  Minnetonka, Minnesota • Data Analyst and Developer • Created a email notification system for non ingested files in the Data Lake, which will reach their respective owners. • Volume of processing analysis and UI representation of it.



Iowa State University

• United States
• Higher Education
• 700 & Above Employee

• Technical Assistant (Solution Center)

  • Feb 2016 - Oct 2016

  Ames, Iowa • Provide IT support over the phone and email to students and faculty. • Single Point of contact of any information about the University



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Software Developer Intern

  • Jun 2016 - Aug 2016

  Plymouth, Minnesota • Windows Servers management through code (Ruby). • Creation of recipes and cookbooks using the Chef Server management platform. • Used the Command Prompt and PowerShell to test and translate batch and script configuration files into and automatic process



Colegio Las Colinas

• Elementary School English Teacher

  • Apr 2014 - Jul 2014

  Barquisimeto, Venezuela • Prepared class material, applied tests and evaluated grades. • Monitored and planned diverse educational activities • Met with parents and representatives