Chris Madarang

IT Support Specialist at itGlobal Networks
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Contact Information
us****@****om
(386) 825-5501
Location
Macquarie Park, New South Wales, Australia, AU

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Feb, 2022
    - Sep, 2024
  • IT Service Desk: Monitoring and Metrics Fundamentals
    LinkedIn
    Oct, 2021
    - Sep, 2024
  • Certified Duo Help Desk Administrator
    Duo Security
    Jun, 2021
    - Sep, 2024

Experience

  • itGlobal Networks
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Support Specialist
      • Apr 2021 - Present

      Incident and service request management, user onboarding and off -boarding, service delivery support Incident and service request management, user onboarding and off -boarding, service delivery support

  • nbn™ Australia
    • Senior Network Engineer
      • Jul 2018 - Apr 2021

      End to end order fulfilment and service delivery of nbn pre-install orders for new developments. Preinstall solution specialist and multi technology subject matter expert.

    • Network Engineer
      • Jan 2017 - Jul 2018

      Fibre activation support and preinstall order fulfilment subject matter expert.

    • SENIOR NETWORK OPERATOR
      • Feb 2015 - Jan 2018

      Multi technology order inquiries and order fulfilment support for activation and assurance. Provide onboarding and training for new operators.

  • Fujitsu Australia Limited
    • Incident Management Analyst at WA Health
      • Jun 2014 - Jan 2015

      Triage and manage incidents and service requests for multiple clients. Triage and manage incidents and service requests for multiple clients.

  • GNPower Co
    • Philippines
    • Utilities
    • 100 - 200 Employee
    • IT Technician
      • Nov 2011 - Jan 2014

      Desk side support which included but not limited to onboarding of new users, management of IT assets, remote assistance, network management and maintenance. Desk side support which included but not limited to onboarding of new users, management of IT assets, remote assistance, network management and maintenance.

  • Trend Micro
    • Japan
    • Software Development
    • 700 & Above Employee
    • Senior Systems Engineer
      • Jul 2008 - Nov 2011

      Subject matter expert for Software As A Service security solutions catering to customers in multiple regions such as US, EMEA, and Australia. Subject matter expert for Software As A Service security solutions catering to customers in multiple regions such as US, EMEA, and Australia.

  • Teleperformance
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Quality Assurance Analyst
      • May 2006 - Jul 2008

Education

  • Rizal Technological University
    Bachelor of Science (B.S.), Electronics and Communications Engineering
    2000 - 2005

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