Experience

Moore Eye Institute

• United States
• Medical Practices
• 1 - 100 Employee

• Director of Marketing and Physician Relations

  • Jan 2015 - Present

  Drive marketing, communications, and business development strategies for large regional multispecialty ophthalmology practice. Measure, enhance, and enrich the practice’s position and brand. Responsible for physician relations, advertising, promotions, and community outreach.



DHRpro/Clarity Like Never Before

• United States
• Software Development
• 1 - 100 Employee

• Director of Administration

  • Oct 2016 - Present

  We take relevant patient data and put it into one view. Add us to your existing EHR/PM system and get back to seeing your patients instead of just searching for their records Powered with workflows designed and tested by leading medical experts and practices, DHRpro collapses an enormous set of non-correlated clinical, procedural, diagnostic, and financial data into a single actionable dashboard empowering doctors to deliver high quality care through contextual and actionable insights.



Self-Employed

• Marketing Consultant and Project Manager

  • Jan 2011 - Jan 2015

  Created websites, social media profiles, collateral material, and newsletters to engage audiences, increase event participation, and grow client business. Developed and implemented fundraising campaigns using crowd funding and local event tactics. Planned, organized and managed cultural events and banquet facility rentals. Analyzed operations, recommended solutions, and increased efficiency by implementing procedural changes and developing employee work instructions.



Merit Medical Systems, Inc.

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Manager, Customer Service

  • Jan 2012 - Jul 2013

  Directed a team of account specialists to drive business growth and long-term account relationships through rapid response and efficient individualized service. Effectively leveraged process tools, such as value stream mapping, to improve customer satisfaction by reducing the customer complaint investigation cycle. Aggressively drove focus to ensure timely customer product deliveries through collaboration with cross-functional teams. (Merit Medical Systems, Inc., Malvern Division was formerly known as Thomas Medical Products, A GE Healthcare Company.)



Baldai Furniture, LLC

• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Entrepreneur/Co-Founder

  • 2008 - 2010

  Created and developed a business for custom furniture and fabric sales to the hospitality industry. Cultivated accounts and relationships through networking and cold calling to secure vendor position in RFPs of architectural firms, construction companies, major and minor league sports teams and universities. Partnered with OEM manufacturers to deliver high quality custom contract furniture, which satisfied customer design, performance specifications and price targets – managed all designer/client interfaces. Developed company brand, collateral materials and website.



Philadelphia Eagles

• United States
• Spectator Sports
• 500 - 600 Employee

• Director of Premium Services and Guest Relations

  • 1992 - 2008

  Developed and implemented annual business plan and budget for premium hospitality. Managed and negotiated contract renewals and lease extensions for a $32 million premium category client base. Responsible for premium hospitality product sales to corporate level executives. Shaped external communications, wrote pre-event newsletters, and maintained premium websites. Managed customer service and call center including CRM, account management and collections. Led guest relations team to achieve goals by mentoring, streamlining processes, and monitoring budget. Created and conducted surveys; delivered timely market research analysis. Developed, planned, and managed special events, client entertainment and client travel. Collaborated with design and procurement teams on furniture and equipment for stadium and training facility. Worked with manufacturers to develop prototypes and ensured competitive bids.

• Assistant Director of Penthouse Operations

  • Mar 1990 - Oct 1992

  Managed luxury suite operations including customer service, account management, ticket sales, event planning and collections. Recruited, hired, trained and managed a staff of 25 concierges and five maintenance associates. Managed contractor activity including catering, housekeeping, valet parking, HVAC, alarm systems and security. Negotiated contracts, scheduled services and monitored performance. Managed renovations and capital improvements in suites, offices and locker rooms. Identified projects, solicited proposals, developed budget, awarded contracts and monitored performance.