Experience

The Fragrance Shop

• United Kingdom
• Retail
• 300 - 400 Employee

• Customer Service Advisor

  • Aug 2023 - Present



Bulb

• United Kingdom
• Utilities
• 200 - 300 Employee

• Customer Service Advisor

  • Apr 2020 - Sep 2020

  Ensured consistency and efficiency, establishing frameworks and processes for multiple teams across different markets. Presented key insights to drive revenue and success, managing and communicating executive level business intelligence. Influenced key business objectives and planning, setting performance indicators (KPIs) to measure performance and compliance Ensured consistency and efficiency, establishing frameworks and processes for multiple teams across different markets. Presented key insights to drive revenue and success, managing and communicating executive level business intelligence. Influenced key business objectives and planning, setting performance indicators (KPIs) to measure performance and compliance



Oasis Personnel Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Hospitality Staff

  • Dec 2019 - Aug 2020

  - Handling cash - Serving customers - Responding to customer queries - Cleaning and tidying up tables for customers - Handing out orders - Handling cash - Serving customers - Responding to customer queries - Cleaning and tidying up tables for customers - Handing out orders



EnRoute Recruit

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Business Administrator

  • Dec 2018 - Apr 2019

  My role consisted on administrative duties as well as recruiting candidates via various methods, including cold calling, social media and Employment websites such as: Indeed, Total Jobs, Reed. I have provided excellent customer service, answered queries and ensured excellent knowledge of all job role specifications providing customers with expert and legally compliant advice. My role consisted on administrative duties as well as recruiting candidates via various methods, including cold calling, social media and Employment websites such as: Indeed, Total Jobs, Reed. I have provided excellent customer service, answered queries and ensured excellent knowledge of all job role specifications providing customers with expert and legally compliant advice.