Client Services Manager

• Dec 2022 - Present

Customer Care Consultant

• Sep 2018 - Dec 2022

 Handle all incoming calls from Clients, Enrollees, Care Providers and prospects with the aim ofresolving every enquiry and complaint Liaise with other departments to obtain information necessary in providing timely feedback tocustomers; transfer calls to appropriate departments for adequate resolutions Log calls and ensure proper and accurate documentation of all enquiries, requests, complaintsand resolutions. Authorize Care Providers to deliver specific care according to the established pre-authorizationguidelines Provide timely and adequate solutions/ answers to queries and complaints; call client back ifneed be to provide updates/ replies after carrying out inquiries/ investigations Follow laid-down procedure in responding to calls Provide reports and support other departments as necessary Show less

Volunteer

• Jan 2022 - Present

Front Desk Representative

• Jun 2017 - May 2018

Greet guests and prospective clients. Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take down messages. Accept all letters and packages, and distribute them to their appropriate departments. Monitor, organize and forward emails. Track and order office equipment and supplies. Maintain records and files. Greet guests and prospective clients. Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take down messages. Accept all letters and packages, and distribute them to their appropriate departments. Monitor, organize and forward emails. Track and order office equipment and supplies. Maintain records and files.