Christian Twahirwa

Support officer at SatADSL
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Contact Information
us****@****om
(386) 825-5501
Location
Liège, Walloon Region, Belgium, BE
Languages
  • Anglais Limited working proficiency
  • Français Native or bilingual proficiency
  • Néerlandais Elementary proficiency
Skills

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Credentials

  • Technicien sécurite Réseau
    -
    Dec, 2013
    - Oct, 2024

Experience

  • neXat
    • Belgium
    • Telecommunications
    • 1 - 100 Employee
    • Support officer
      • Nov 2018 - Present

      Provide technical support helpdesk (ticketing system, email, skype, phone) to SatADSL distributors in EMEA: registration of new users, user database updates, check terminal installation, check service quality, reports to SatADSL distributors, configuration of local routers, etc. Answer to potential users and distributors requests Monitor service quality indicators and report to the responsible technical officer any deviation from standards Provide technical support helpdesk (ticketing system, email, skype, phone) to SatADSL distributors in EMEA: registration of new users, user database updates, check terminal installation, check service quality, reports to SatADSL distributors, configuration of local routers, etc. Answer to potential users and distributors requests Monitor service quality indicators and report to the responsible technical officer any deviation from standards

  • Technofutur TIC
    • Belgium
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Trainee ICT Business Analyst
      • Oct 2018 - Nov 2018

      Interpréter et modéliser les exigences des utilisateurs par rapport au développement d’un projet lié aux TIC ; Spécifier techniquement les futures fonctionnalités qui répondent au mieux aux exigences des utilisateurs ; Planifier les tâches et gérer l’allocation des ressources durant le développement du projet ; Gérer l’adéquation entre les exigences des utilisateurs et les fonctionnalités réellement implémentées par l’équipe de développement. BPMN, UML, PMI, SCRUM Interpréter et modéliser les exigences des utilisateurs par rapport au développement d’un projet lié aux TIC ; Spécifier techniquement les futures fonctionnalités qui répondent au mieux aux exigences des utilisateurs ; Planifier les tâches et gérer l’allocation des ressources durant le développement du projet ; Gérer l’adéquation entre les exigences des utilisateurs et les fonctionnalités réellement implémentées par l’équipe de développement. BPMN, UML, PMI, SCRUM

  • iKanbi
    • Belgium
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Technical Operator Call Center ( Support Technique Proximus)
      • Oct 2016 - Jul 2018

      Interaction with Proximus customers by phone. Solving customer’s needs and inquiries. Solving technical problems by phone. Providing informations about good solution, news products and services. Interaction with Proximus customers by phone. Solving customer’s needs and inquiries. Solving technical problems by phone. Providing informations about good solution, news products and services.

  • ROKA 37 Charlotte Street, London W1T 1RR
    • London, Royaume-Uni
    • Floor Assistant (Restaurant/Lounge)
      • Feb 2018 - Apr 2018

      To run food to tables as assigned and clear dirty tableware back to main clearance area whenever possible. To polish any crockery, china or glassware as required before and during service To be hands-on and presenting the restaurant at all times during service To run food to tables as assigned and clear dirty tableware back to main clearance area whenever possible. To polish any crockery, china or glassware as required before and during service To be hands-on and presenting the restaurant at all times during service

  • Orange Cyberdefense
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Desk / First Line Engineer =>Stagiaire
      • Jun 2016 - Aug 2016

      Solving problems from monitoring system for customers. Answering customers’s e-mail and phone calls. Event Management. Network Security System Solving problems from monitoring system for customers. Answering customers’s e-mail and phone calls. Event Management. Network Security System

  • Simac IT NL
    • Netherlands
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Installer Technician for Telecom Operator VOO (Technicien installateur VOO)
      • Mar 2015 - Jun 2015

      Install and configure peripherals for VOO customers. Activate the services (Internet (Modem), Television (Voocorder & Evasion), Phone) Install and configure peripherals for VOO customers. Activate the services (Internet (Modem), Television (Voocorder & Evasion), Phone)

  • U-Smile
    • Belgium
    • Consumer Services
    • 1 - 100 Employee
    • Sales and Marketing Consultant
      • Oct 2014 - Feb 2015

      Branding and marchandasing of Telecom (Proximus) and energy (Essent) services. Branding and marchandasing of Telecom (Proximus) and energy (Essent) services.

  • Technofutur TIC
    • Belgium
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Network Security
      • Dec 2013 - Aug 2014

      Install and configuration of various server services on Windows Server and Linux Server Install a physical network Troubleshooting and Network monitoring Risk management and Protect from the network Wireless networks Routing and switching Install and configuration of various server services on Windows Server and Linux Server Install a physical network Troubleshooting and Network monitoring Risk management and Protect from the network Wireless networks Routing and switching

  • FIZZ Consulting
    • Jemeppe
    • Technical Internship
      • Mar 2009 - Mar 2009

      Mount the components of a standard configuration Configuring the BIOS Install OS and additional drivers Install and configure security and protection tools Install and configure peripherals Check the integrity operation of the PC and peripherals Configure access to a wired network Configure access to the secure wireless network Configure the client workstation according to the infrastructure Set up a peer-to-peer LAN Mount the components of a standard configuration Configuring the BIOS Install OS and additional drivers Install and configure security and protection tools Install and configure peripherals Check the integrity operation of the PC and peripherals Configure access to a wired network Configure access to the secure wireless network Configure the client workstation according to the infrastructure Set up a peer-to-peer LAN

Education

  • TECHNIFUTUR
    2013 - 2014
  • Institut de Technologie de Liège
    Baccalauréat, Informatique est Système finalité Réseaux et Télécommunication
    2013 - 2016
  • HEPL - Haute Ecole de la Province de Liège
    Informatique et Système
    2011 - 2013

Community

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