Regional Sales Development/KAM LATAM

• Oct 2018 - Present

Responsible for opening new markets in LATAM, achieve and maintenance of key accounts in countries such as: Colombia, Venezuela, Ecuador, Peru, Argentina, Chile and Brazil. • Account management of customers in the region, with sales exceeding $35,000 per month. Increasing customer satisfaction and working together with them in joint projects. • Open new accounts in: Brazil, Chile and Argentina. • Create a strategy of customer loyalty and redistribution of the sales Pareto minimizing risk throughout the region. Show less

Director de operaciones y desarrollo comercial

• Jun 2021 - Sep 2021

Co-founder / Sales and Service Manager

• Sep 2018 - May 2021

Responsible for the commercial and customer service area of the company. • Market opening in Bogotá and surroundings. • Design of the sales strategies and customer retention • Management of key accounts for the operation. Responsible for the commercial and customer service area of the company. • Market opening in Bogotá and surroundings. • Design of the sales strategies and customer retention • Management of key accounts for the operation.

Center Director

• Nov 2016 - Jun 2018

Responsible for the sales execution strategy and growth of the assigned branches, leading the entire commercial and service team composed of 7 salespeople and 10 service advisors; Ensuring that the customer experience is "unbelievable" • Achieve sales budgets of more than 100 million pesos per month.• Strengthen the sales strategy in current customers or renewals achieving an increase in this sales channel of 23%.• Develop a sales growth strategy based on customer satisfaction (referral plan) achieving 16% growth in this channel and 10% in the share of total sales. Show less

Training Manager

• Jan 2013 - Oct 2016

Responsible for desing and perform the training strategy of the sales and service team, focused on the growth and sales execution of the company, based on development activities that lead the customer to have an "Unbelivable" experience.• Achieve sales growth between 10 to 15% year-on-year. • Consolidate the standardization process of KPIs management in the branches.• Refocus the entire training process to effective sales and customer satisfaction.• Strengthen the sales strategy in current customers or renewals achieving an increase in this sales channel of 23% Show less

Coach Commercial Loyalty Programs

• Dec 2011 - Dec 2012

Manage the sale and renewal of academic and developer subscriptions, focused on educational institutions throughout Latin America and the Caribbean, through the creation and standardization of business processes for cold sales and customer loyalty. • Get the recognition by the MS LATAM team, as the business unit with the highest growth and highest profitability in the fiscal year. Manage the sale and renewal of academic and developer subscriptions, focused on educational institutions throughout Latin America and the Caribbean, through the creation and standardization of business processes for cold sales and customer loyalty. • Get the recognition by the MS LATAM team, as the business unit with the highest growth and highest profitability in the fiscal year.

Lider de Equipo

• Nov 2009 - Apr 2011

Entrenador de producto

• Oct 2006 - Oct 2009

Coordinador de servicio al cliente

• 2011 - 2011