Experience

Intersign, Corp.

• United States
• Architecture and Planning
• 1 - 100 Employee

• Laser Artisan

  • Sep 2019 - Present

  Operate different laser types and makesAdjust conceptual drawings to fit the materialsMaintain material poolAdjust and transpose CAD for productionUpdated files in department asset management system.



Covenant

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Logistics Night Planner

  • Aug 2018 - Sep 2018

  Calculated inbound and outbound numbers for the entire East CoastDecreased deadhead percentage by 35 %Provided ontime pick ups for customersManaged trailer poolMaintained and monitored customer commitmentsCommunicated with customer service, fleet operations and management across all levels.



La Quinta by Wyndham

• Hospitality
• 700 & Above Employee

• Front Desk Manager

  • Apr 2016 - Aug 2018

  Was the “face of the company” as well as PoC for all things related to tourism in Chattanooga and surroundings.Performed nightly audits Monitored cash flow as well as overall expenses and back stock.Provided customer complaint resolutions and de-escalations both onsite and with third party vendors.Performed concierge services for guests as needed.Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.



ITZ Bund

• Project Manager

  • Oct 2009 - Nov 2015

  Project Manager for application “KING”, to calculate and pay child benefits which is currently used by six different government agencies covering approximately 35,000 cases with monthly cash flow of 7 million Euros.Managed application through SDLC using Agile/ Waterfall methodologies.Increased customer base by 67%Managed procurement for “KING” and negotiated and evaluated bids for other applications.Provided quality assurance for “KING”, and other applications.Provided content analysis of requirements and conceptual technical realization and documentation and technical writing for existing and potential clients.Designed and implemented use of a comprehensive database for recurring tasksManaged and led a team of up to 6 third party software developers and technical support staff.Provided customer management by monitoring and analyzing requests and questions from all six agencies.Implemented scope management through developing long-term strategies to expand customer base by offering hosting and other services.Designated staffing and resources to projects and locations, developing short and long term financial strategies.Brought organization to the office, including but not limited to, scheduling meetings, planning change integrations, and addressing scheduling conflicts.



Multipick Services

• STRATEGIST/ COMMUNICATIONS CONSULTANT/ TECHN. TRANSLATOR

  • May 2012 - Jun 2013

  Took charge of strategic planning for expansion into the North American market.Consulted on content analysis and business communications and provided coaching on business and communication improvement strategies.Technical writing and translation for English and German content, (including manuals, catalogues, web and promotional content).



nBank

• Federal Funding Case Manager / Project Manager

  • Aug 2007 - Oct 2009

  Successfully handled approximately 100 cases of long-running ESF-projects with an average fund worth 300,000 Euros.Audited clients on site and remotely to ensure full accordance to German and EU law.Provided quality assurance for several projects.Implemented scope management through development and implementation of an integration based program targeting young immigrants funded with a total of 8 million Euros and a further educational program funded with a total of 6 million Euros.Provided resource management and planning for programs by developing short and long term financial strategies.Built close working relationships with state and government institutions (Department of culture) to better understand needs of the applicants, and develop and implement new and better strategies, programs, and policies.Provided excellent customer care through duration of all cases.Technical writing for and training of customers and applicants of programs in rules, regulations, and policies as well as verbal presentations with visual aids such as pamphlets and PowerPoint demonstrations.



Deutsche Rentenversicherung Bund (DRV BUND)

• Case Manager

  • Apr 2004 - Jun 2007

  DRV BUND is the government agency that calculates and pays pensions in Germany.Key accomplishments:• Efficiently worked and organized as many as 80 cases of pension applications a month.• Handled all legal aspects of each individual case, including appeals, entitlement of funds, and verification of work history and social security funds paid.• Part of the research team that made the elections for the “Versichertenvertreter” more pronounced in the public eye, and promoted the public to vote for a candidate.• Analysed the research and findings of the voting promotion team to assist in implementing new ideas and angles to promote voting for the “Versichertenvertreter”



Lange Nacht der wissenschaften (Long night of Science)

• Co-Organizer

  • 2006 - 2006

  The long night of science is an annual festival showcasing scientific and academic achievements to a walk-in crowd. I conceived and prepared part of the University’s presentation and served as a presenter / Emcee for the evening.



CCA Augsburg

• Technical Support

  • 2002 - 2002

  The CCA provided tech-support for customers of the German pay-tv company Premiere (now Sky). I efficiently worked and resolved as many as 200 calls per shift of customers requiring technical assistance with issues concerning the hardware of pay-tv.



Antigone, a drama production

• Technical director

  • 2001 - 2001

  “Antigone” was a theatre production by an independent ensemble. I conceived and executed the lighting dramaturgy for the play and handled the hardware during the actual performances. Furthermore I took over responsibility as the prop master for the production.



Krinner & Partner Unternehmensberatung

• Freelance Editor

  • 2001 - 2001

  Krinner & Partner is a small consulting company located in Munich. I edited and proofread the company’s publications and served as a consultant for their scope management for further publications.



“Kulturlinxx.de”, an online culture database

• Online Editor

  • 2000 - 2000

  Kulturlinxx.de was an online magazine dedicated to all culture related topics. I wrote reviews and editorials largely in the field of film and film related issues.



Roland Berger Forschungsinstitut contracted by the Deutsche Bahn AG (German rail)

• Market analyst

  • 1998 - 2000

  Roland Berger Strategy Consultants is a global strategy consulting firm with offices in 35 countries. I worked in first hand data acquisition utilizing questionnaires and analysis of the gathered data sets.



“Leipziger Volkszeitung”, a regional newspaper

• Editor

  • 1999 - 1999

  The Leipziger Volkszeitung is a regional newspaper with an average circulation of 200.000. I researched and wrote articles and editorials on a daily basis for the newspaper.



performance-play “Picknick in der Nervenklinik” as part of the festival “Dschungel LE”

• Co-Author/ Director

  • 1998 - 1998

  Dschungel LE was a two-day long festival offering various forms of performing arts on different locations for which I wrote, conceived and directed parts of a performance play.



short film “Abseits der Wege”

• Assistant director/ Producer/ Co-Author

  • 1998 - 1998

  Abseits der Wege was an independent low-budget production for a short film festival. I ran the set on a daily basis and keeping track of the schedule. Additionally I found sponsors and negotiate terms for their involvement in the production. Also after staff changes made it a necessity I re-wrote the script.



“Radio Mephisto 97.6”

• Editor

  • 1996 - 1996

  Radio Mephisto 97,6 is Leipzig’s own college radio. I wrote reviews and editorials in the field of film and campus related issues.