Experience

VERSA Integrated Solutions, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Digital Media Director

  • Jan 2014 - Present

  • Design and implement company digital strategies within budget requirements• Set specific digital objectives and monitor progress• Ensure smooth operation for all digital tools and applications (e.g. website, blogs and social media) and Ensure web best practices are met• Oversee digital projects• Analyze SEO and marketing metrics• Generate innovative ideas to increase web traffic• Train internal teams to use digital technologies• Collaborate with internal teams to ensure brand consistency• Suggest new optimization methods to improve customer experience Show less

• Project Coordinator

  • Jan 2014 - Present

  * As Project Coordinator, I ensure that each crew has the tools it needs to meet project milestones.* Create project schedules that include materials estimates and manpower needs to be submitted to management.* Assist in documenting project phases and creating summary reports for company management.* Work with field personnel to handle project issues as they arise.* Build a strong team by cultivating relationships between each crew and illustrating how individual team members affect the success of the entire project. Show less

• Unified Communication Trainer

  • Jan 2014 - Present

  • As a Unified Communications Trainer we conduct trainings from classroom to lecture style settings to increase end-user productivity and product satisfaction with a conversation engaging and hands-on experience.• Assist with creating training manuals, outlines, and interactive training materials that will be used to educate end-users. Including assisting with concept and building of online training portals, and script writing and editing of training videos.



Association of American Medical Colleges (AAMC)

• Washington D.C. Metro Area

• Eras Client and Technical Support Analyst

  • Jun 2011 - Nov 2013

  •As ERAS Client & Technical Support analyst I provide clients with a central point to receive help on various computer issues with the ERAS Software Package, which includes three different software applications (MyERAS, Dean’s Office Work Station (DWS), Program Director’s Work Station (PDWS). •Assist with conducting web base training to constituents for the ERAS Software Package. •Also as a client & tech support analyst, I participate with other ERAS staff in the review of current ERAS software and identification of problem areas for the future development and refinement. •Assist with testing of ERAS client software for production deployment •Assist with completing documentation that will be used to educate and or train clients on ERAS software •Assist with maintaining the ERAS HD teams SharePoint site Show less



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad Home Theater Installer

  • Jun 2009 - Jun 2011

  •In the role of a home theater installer, I am in the home with customers to install and configure their equipment to bring their home entertainment to life. •As home theater installer, I help customers find the right product that will best fit their lifestyle and needs. The installer role consist of mounting TVs on all different types of surfaces, installing, connecting, and configuring surround sound audio from 2.1 to 7.1solutions, setting up and connecting devices to the networks, Setting up and troubleshooting networks and also using professional software for remote control and home automation programming. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Creative / Trainer

  • Jul 2005 - Jun 2009

  •As Creative/Trainer I was responsible for training new and old Mac users to understand the Mac platform and to empower the user to be able to complete projects from start to finish. I also served as a personal help desk for a number of clients, involving troubleshooting software and hardware issues and providing problem solving techniques. Creative/Trainers are also responsible for keeping employees and management trained, up to date, and confident in using software as it’s released. •Also consist of teaching workshops in consumer and professional software from the basic iLife Suite and Microsoft Office to Adobe Creative Suite, Final Cut Studio and Quark Xpress. My trainer experience also extends to training some teachers and counselors of the District of Columbia Public School System and employees and management of NBC Show less