Experience

Friends of the Children - Portland

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Director of Operations

  • Nov 2022 - Present



Oregon Department of Human Services

• United States
• Government Administration
• 500 - 600 Employee

• Principal Executive Manager/B

  • Oct 2021 - Nov 2022

  Executes the policies and strategic goals through the management of operations, people, and performance of their work. Oversees hiring practices. Provide direct supervision and management over agency staff and subordinate supervisors. Build and promote labor and employee relationships. Organize and assign work activities and projects, manage programs, monitor workflow, and review and evaluate work products, methods, and procedures. Oversee, establish, and evaluate current business processes and systems, implement procedures and systems to maximize operating efficiency, management practices, compliance to rules and regulations, and performance outcomes. Participate in the development of policies, procedures, and methods DHS programs. Draft regulations and guide materials and perform research and analysis to arrive at solutions to broad human service problems. Establish program guidelines, manage provider regulatory compliance, and oversee program services delivery including regulatory compliance. Makes recommendations and executes strategic objectives and plans set forth by administrators and agency leadership. Reliably accountable for the operational planning and preparation of short-term (one- to three-year) plans specific to a division. Develops operational plans of what will be focused on and how to reach the objective with branch location. Monitors trends and makes recommendations to administrators with regard to the strategic plans or policy development. Provides day-to-day leadership and supervision of staff and has the added accountability of program management. Manages resources and the work of first-line supervisors, technical, paraprofessional and lower level professional employees to ensure the delivery of services. Show less



Boys & Girls Club of Salem, Marion and Polk Counties

• United States
• Strategic Management Services
• 1 - 100 Employee

• Senior Director Of Operations & Quality Assurance

  • Jan 2018 - Dec 2021

  Member of the Senior Leadership Team with proven results in interdepartmental communication and integrated multi-disciplinary solutions. Organization's Safety Committee Chair, responsible for facilitation of staff meetings, committee meetings, agenda content, policy consultation, and investigation of Incident Reports. Administrator of safety policies, internally and externally, for all COVID, child safety, and regulatory purposes. Coordinate administrative/operational systems and procedures to support the Club goals. Serves as a liaison with vendors/suppliers to maintain equipment, daily operations, and supplies. Supervise facility maintenance and support services staff. Train staff in office procedures and equipment use. Maintain facility policies, technology, and communication services. Manage security resources for all facilities to include assigning access to buildings, inspections, and overseeing maintenance of security resources, training employees, and ongoing communication with and evaluation of contractors. Active member of Equity Committee, developing organizational goals and strategies for both immediately identifiable needs and long-term sustainability. Achievements: Created/implemented logistical plan for Grab & Go Meal Services that provided 109,091 free, nutritious meals to kids in 2020 incorporating SFSP grant funding. Developed written communicable disease management plan and operational manual for organization’s shift from afterschool program to licensed Emergency Childcare at five clubs. Implemented protocols compliant with all layers of regulatory guidance. Successful and efficient administration of $350,000+ annual federal grant programs including renewal applications, staff training, policy review and implementation, monitoring, claim filing, and all aspect of procurement procedures. Improved documentation and training standards resulting in the successful passing of four administrative reviews of all aspects of program compliance. Show less



Kallfelz Team Association dba HOA Management

• Las Vegas, Nevada Area

• Project Manager

  • Jul 2015 - Jan 2018

  Successfully manage all aspects of project implementations, including supervising and monitoring maintenance issues, safety and security hazards, ARCs, parking, towing, call escalation, time off requests, and general office procedures and information. Effectively lead a team, including hiring, training, performance reviews, disciplinary actions, progressive discipline actions. Assume responsibilities for coordinating and managing all maintenance issues, improvements, and renovation projects for 28 Homeowners Associations (HOAs) as well as collaborate with vendors on introductions, bidding and approvals, scheduling, and initial and ongoing contracts. Successfully build and maintain vendor relationships, resulting in long-term cooperation. Provided quality service to communities through excellent problem solving and correspondence management with boards, vendors, staff via email, phone, text, and in person. Achievements: Effectively controlled and discovered a discrepancy in HOA water bills, resulting in $40K in overpaid fees to HOA Management. Achieved 85% decrease in policy violations by improving parking policies in 8 HOAs. Coordinated $50,000 pool renovation project from planning to completion in 6 weeks, including controlling the development of RFP, acquisition of comparable bids, appropriate deposits, selected colors, and fixtures as well as supervising project completion on time and under budget. Performed high-level contracted services by identifying unlicensed vendors and negotiated contracts with licensed vendors, resulting in savings of over $15,000 each year. Show less



University Medical Center of Southern Nevada (UMC)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Social Work Intern/Assistant Case Manager

  • Jan 2015 - May 2015

  Performed social work assessments to determine patient needs and resources and provided detailed, objective case notes for Medicare and hospital compliance. Assumed responsibilities for evaluating patient resources and anticipate needs, performing detailed planning to ensure safe and appropriate discharge, and cooperating with multidisciplinary hospital staff in order to deliver outstanding patient care service and achieve clients’ satisfaction. Coordinated facility placement provision for patients, requiring medical assistance and coordinate transportation, home visits, and service while working effectively with diverse populations with respect and cultural sensitivity. Show less



Ethiopian Community Development Council, Inc. (African Community Center)

• Las Vegas, Nevada Area

• Social Work Practicum Student

  • Aug 2014 - Dec 2014

  Assisted agency Case Managers in all aspects of refugee resettlement from resource acquisition, new home setup, arrivals and orientations, connection to available resources, job interviews, school and ESL registration, and on-going support to resettled individuals and families. Assisted colleagues and clients in case management process, social service applications, and referrals as well as managed medical services to achieve organization’s goals and objectives for successful client integration. Created dynamic resource manual to better serve agency needs for formatted reference materials. Show less



American Red Cross - Southern Nevada Chapter

• Las Vegas, Nevada Area

• Interim Administrative Manager/Receptionist

  • Apr 2013 - Oct 2014

  Successfully managed front desk operations and led a team of 5, including in-house employees and volunteers. Actively participated in Disaster Services include Case Management to service community residents impacted by fires and other disasters. Guaranteed high-level customer service provided to clients, donors, and guests to ensure excellent experience and satisfaction while providing administrative support in a multitasking environment and monitored all aspects of facility and vehicle maintenance. Show less