Experience

Dale Carnegie of Orange County

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Performance Consultant

  • Jul 2022 - Present

  As an Executive Consultant at Dale Carnegie of Orange County, CA, I specialize in empowering individuals and organizations to achieve their highest potential. Through tailored development and coaching solutions, I guide teams to develop exceptional leadership, communication, and interpersonal skills. With a focus on enhancing both professional and personal growth, I collaborate closely with clients to create impactful strategies that drive success. Together, we cultivate a culture of continuous improvement and empower teams to excel in today's dynamic business landscape. Above all else, our goal is to help our partners achieve their business objectives. We accomplish this by taking the time to understand their unique culture, which enables us to craft customized solutions and strategies that generate tangible value in both the short and long term. The integrity, expertise, and dedication of our award-winning team, combined with a strong technological infrastructure and extensive global training network, is what sets us apart from our competitors. Show less



Triangle Billiards and Bar Stools

• United States
• Manufacturing

• Account Manager

  • Aug 2020 - Jul 2022

  Developing and nurturing relationships with existing clients to understand their needs, preferences, and goals. Acting as the main point of contact for any inquiries or issues they may have. Addressing client concerns, troubleshooting issues, and providing timely solutions. Collaborating with relevant departments to ensure a seamless customer experience. Developing an in-depth understanding of Triangle Billiards' products and services, staying updated on new offerings, and effectively communicating these to clients. Implementing strategies to enhance client retention rates, such as personalized communication, special offers, and loyalty programs. Actively seeking feedback from clients to gauge their satisfaction levels, identify areas for improvement, and relay feedback to the relevant teams within the company. Tracking and analyzing key performance metrics related to account health, sales growth, and customer satisfaction. Presenting these findings to management for strategic decision-making. Managing and resolving conflicts that may arise with clients, ensuring that issues are addressed promptly and effectively. Staying informed about industry trends, competitive landscape, and emerging technologies related to billiards and related products. This knowledge can help in providing valuable insights to clients. Attending industry events, trade shows, and conferences to build relationships with potential clients and stay connected within the billiards community. Overseeing contract renewals, negotiations, and amendments, ensuring that all terms and conditions are upheld. Collaborating with the sales and finance teams to provide accurate forecasts of revenue and sales for the accounts you manage. Working with clients to understand their unique needs and potentially developing customized solutions that align with those needs. Show less



Vapor Shot Inc

• Costa Mesa, California, United States

• Operations Manager

  • Nov 2016 - Sep 2020

  Key Responsibilities: Manage and supervise staff, including hiring, training, scheduling, and performance management. Develop and implement policies and procedures to ensure that the business operates smoothly. Monitor inventory levels and work with suppliers to ensure that the business has the necessary materials and supplies. Analyze data and reports to identify areas for improvement and implement solutions to increase efficiency and profitability. Ensure that customer service standards are met by working closely with the customer service team. Manage and maintain relationships with key stakeholders, including customers, suppliers, and partners. Ensure that the business complies with all legal and regulatory requirements. Show less