Christian Robertson
Front Desk Agent at Harbor Magic Hotels- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Certified ScrumMaster
Scrum.org
Experience
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Harbor Magic Hotels
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United States
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Hospitality
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1 - 100 Employee
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Front Desk Agent
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Jun 2021 - Present
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.Respond to guest requests for special arrangements or services (e.g., transportation, reservations, etc.) by making preparations or identifying appropriate providers.Review, log, and maintain guest preferences, traces, and profiles.Develop and maintain positive guest communication prior to arrival and post departure to cultivate lasting relationships.Answer, record, and process guest calls, messages, requests, questions, or concerns.Contact appropriate individual or department (e.g., Guest Services, Housekeeping, and Concierge) as necessary to resolve guest call, request, or problem.
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Johns Hopkins Medicine
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United States
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Hospitals and Health Care
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700 & Above Employee
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Patient Access Specialist II - Oncology Referral Office
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Sep 2020 - Present
Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI.Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department.Maintain patient demographic and insurance pre-registration information in appropriate department scheduling system(s).Interview callers to obtain a full understanding of what information is being requested.Provide high-quality customer service on every call.Promote teamwork and call center success.Responsible for satisfying the customer and maintaining the image of Johns Hopkins Medicine.
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Montage International
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Hospitality
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700 & Above Employee
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Guest Relations Agent
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Aug 2017 - May 2020
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, etc.) by making preparations or identifying appropriate providers. Review, log, and maintain guest preferences, traces, and profiles. Develop and maintain positive guest communication prior to arrival and post departure to cultivate lasting relationships. Answer, record, and process guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Guest Services, Housekeeping, and Concierge) as necessary to resolve guest call, request, or problem.
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United States Senate
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Legislative Offices
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700 & Above Employee
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Legislative Research Intern
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Jan 2017 - May 2017
Processed and responded to constituent correspondence and worked on specific projects with legislative assistants and legislative correspondents.Attended hearings and briefings, drafted memos, performed legislative research, and drafted constituent response letters.
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Library student assistant at Bucknell University
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Jan 2014 - Dec 2016
Provide technology and cafe support assisting in all forms of library functions such as tech support on computers, checking out equipment, and cafe support.
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Bucknell University
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United States
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Higher Education
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700 & Above Employee
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Office Assistant
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May 2016 - Aug 2016
Assistant for the office of Housing Services and Residential Education.- Worked extensively with excel organizing, distributing and collecting keys form students- Scanned records, verified they are imaged correctly and accurately indexes images- Experience taking phone call and recording accurate messages
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Bucknell University
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United States
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Higher Education
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700 & Above Employee
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Comparative Humanities Research Assistant
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Jun 2015 - Aug 2015
I assisted in the creation of a web app initiated by Professor John Hunter. The objective of the project was to find a connection between technology and movies through the creation of a database of searchable movie scripts, allowing the user to search a large volume of movies for key words. Professor Hunter focused on movies that had the use of cellphones specifically, therefore all of the movies that we ripped were from the year 2000 to the present day.
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Volunteer for Candidate Zeke Cohen
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May 2015 - Aug 2015
Provided campaign support by door knocking, canvassing, cold calling and campaign rallies. Participated in campaign fund raising by hosting candidate Meet and Greet events.
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Volunteer for Candidate Brooke Lierman
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May 2014 - Sep 2014
As a volunteer provided campaign support by door knocking, cold calling, distributing campaign fliers and campaign rallies. Brooke Lierman won the November 2014 Election and is passionate about fighting to ensure that Baltimore becomes a safer, cleaner, greener, and more livable City for all of its families.
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Student Researcher
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Jun 2011 - Aug 2011
The Intersection is a non-profit organization dedicated to shifting expectations for Baltimore’s young people.As an organization we transform high school students from under served areas into leaders with the skills to go to and through college, to engage in civic action, and to articulate and solve challenges facing themselves and their communities.
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Education
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2017 - 2021
University of Baltimore
Master of Business Administration - MBA, Business Administration and Management, General -
2013 - 2017
Bucknell University
Economics and Political Science, Political Science and Economics -
2017 - 2017
American University
Political Science, American Government and Politics (United States) -
2015 - 2016
Bucknell University Study Abroard
Economic and Political Science, Political Economy -
2009 - 2013
Friendship Academy of Science and Technology (Salutatorian)
Bachelor of Arts - BA, Political Science and Government
Community
